| If your computer is more than a few years old, start by checking the system requirements to see if it can run AccountRight. Note that the information on this page refers to AccountRight 2011 or later. If you're using:
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| title | To install AccountRight |
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| Right-click Download and choose to save the installation file to your computer (an AccountRight subscription is required or you've been invited to access an online file). 
Double-click the downloaded file to start the installation. | UI Text Box |
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| Right-click the downloaded file and choose Run as administrator. We've found that doing this resolves some installation issues. |
When the installation is complete, a shortcut icon for AccountRight appears on your desktop:
 - When you're done, you can delete the installation file.
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| title | To open the latest version |
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| Each AccountRight version has its own desktop shortcut. To open AccountRight, click the shortcut. Make sure you're using the right shortcut to open the latest version, which is AccountRight 2020.1:
To confirm that you've installed the latest release, open AccountRight and go to the Help menu > About AccountRight. The version number should be 2020.1.0 
If you have pinned a previous version to your task bar, unpin it and pin the new version. |
Fixing 'Setup failed' errorsIf you've received the following error during installation, take note of the error code (as shown below) and follow the instructions for your code. 
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| If you can't see your error code listed below, try temporarily disabling your antivirus software and enable it again after installing. Some antivirus software can interrupt software installation. See also Other install errors. |
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| title | 0x80070642 - User cancelled installation |
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| 0x80070642 - User cancelled installationIf you already have AccountRight installed, the best way to update your software is via the Update now message that appears in your software. If you have downloaded the install file and are receiving this error, install AccountRight by right-clicking the installation file and choosing Run as administrator. If the error persistsUninstall your current AccountRight version then try the installation again. Uninstalling AccountRight only removes the software - your company files and customised templates are not affected. To uninstall AccountRight: Access the list of programs that are installed on your computer. If you're using | Do this |
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Windows 10 | Right-click the Windows Start button and choose Apps and Features. 
| Windows 8 | Right-click in the screen's bottom-left corner and choose Programs and Features. | Windows 7 | Click the Windows Start button and choose Control Panel then choose Programs and Features. |
Click the AccountRight software you want to uninstall then click Uninstall. In some Windows versions this may appear as Change/Uninstall. Click through any confirmation windows, and click Yes to wanting to completely remove the selected application and all of its components. - You can now install AccountRight by right-clicking the installation file and choosing Run as administrator.
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| title | 0x80070643 - Fatal error during installation |
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| 0x80070643 - Fatal error during installationAn error code 0x80070643 means there's some Windows updates that need to be installed on your computer. Here's what to do: Click to check for available Windows updates. | UI Text Box |
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| Windows 10 automatically installs Windows updates, but if you want to check for updates manually: Click the Start button  > Settings  . Click Update & security and then click Install now if you have any updates available. If you have no updates to display, click Check for updates. |
- Select all 'Important' updates.
- Select all 'Optional' updates which refer to .NET Framework.
- Install the selected updates.
- If prompted, restart your computer.
You should now be able to install AccountRight. If the error persists, download and install Microsoft SQL Server Compact 4.0 from the Microsoft support site. Installation instructions are also provided. |
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| 0x800713ec - AsiaAn error code 0x800713ec - Asia can occur if there's one or more important Windows updates which need to be installed. To check for Windows updates: - If your computer only allows users with administrator privileges to install updates, log into Windows as administrator.
- Go to windowsupdate.microsoft.com and follow the instructions to check for updates.
- If updates are available:
- Select all Important updates.
- Select any Optional updates which refer to .NET Framework.
- Click Install to install the selected updates.
- Restart your computer.
Still getting this error?If you're using Windows 8.1 try manually installing Windows update KB2919355. See this Microsoft support article for instructions. If the error persists, try manually installing Microsoft .NET Framework version 4.6.2. See this Microsoft support article for instructions. |
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| title | 0x80070002 - The system cannot find the file specified |
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| 0x80070002 - The system cannot find the file specifiedAn error code 0x80070002 means there are some files or folders on your computer which couldn't be accessed during the installation. This is how you can fix it: - Simultaneously press the Windows and R keys on your keyboard (the Windows key is between the Ctrl and Alt keys). The Run window appears.
- In ther Open field, type %localappdata% then click OK.
A list of folders is displayed. - Right-click the folder called Package Cache and choose Properties.
 - Click the Security tab.
- Click one of the entries in the box labelled Group or user names then click Edit.
- Click Add.
- In the white box (where the cursor is flashing), type SYSTEM then click Check Names.
 - Click OK.
SYSTEM should now be listed as one of the entries in the box labelled Group or user names:
 - Click OK, then click OK again.
You should now be able to install AccountRight. |
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| title | 0x80070005 - Access is denied |
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| 0x80070005 - Access is deniedAn error code 0x8070005 occurs if you're not logged into your computer as an administrator, or a user with administrator priviledges. Try right-clicking the downloaded installation file and choosing Run as administrator. Because this is a Windows permissions issue, if the error persists you might need help from an IT person. |
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| title | 0x800b0101 - A required certificate is not within its validity period |
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| 0x800b0101 - A required certificate is not within its validity periodAn error code 0x800b0101 is caused by an expired certificate in an older AccountRight installer. To fix this error, you'll need to download the latest AccountRight installer. |
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| title | 0x80070570 - The file or directory is corrupted and unreadable |
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| 0x80070570 - The file or directory is corrupted and unreadableAn error code 0x80070570 is a Windows error that can mean a few things. It can be caused by malware, viruses or other malicious software affecting the installation. So start by ensuring your security software is up to date then perform a full scan of your computer. Next, make sure you're using the latest installer for the AccountRight version you're trying to install. There's links below for current and older AccountRight versions. If the error persists, it could suggest an issue with your computer's hard drive. If this is the case, it'll affect the installation of any new software - not just AccountRight. The latest version of Windows (Windows 10) automatically checks your hard drive for issues like this. So if you haven't already, it's worth updating your computer to Windows 10. Whether it's updating, repairing or diagnosing hard disk issues—a computer expert might be your best option. |
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| title | 0x80070659 - This installation is forbidden by system policy |
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| 0x80070659 - This installation is forbidden by system policyThis error relates to Windows permissions and can sometimes occur in a network setup. One solution that has worked for others is to right-click the installation file and choose Run as administrator. If this doesn't work for you, it means there's something on your computer stopping the installation. Speak to your network administrator or an IT person about your permissions. You could also ask the experts on the community forum who will be happy to help. |
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| title | My error code is different or labelled 'unspecified' |
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| My error code is different or labelled 'unspecified'If you're getting an error code which isn't listed above, try the following: - Try searching for the error on the MYOB community forum.
- Ensure you meet the AccountRight system requirements. Installation errors can occur when trying to install on unsupported operating systems (such as Windows XP).
- Install all available Windows updates. See this Microsoft support article for information on installing updates.
- After installing Windows updates, restart your computer.
- Close all programs, including antivirus programs, and start the AccountRight installation again by right-clicking the installation file and choosing Run as administrator. When complete you can restart your antivirus program.
- If your problem persists you may need to seek professional IT assistance.
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Other install issuesIf nothing above has helped, see if your issue is covered here: | Issue | Solution |
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| Clicking Update now in AccountRight isn't working or Update now doesn't appear | When an update is released, you’ll be prompted to update when you open your company file. You'll also see the Update now reminder in your command centre. 
If you can't see the Update now reminder, or clicking it doesn't work, the latest version might already be installed (look for the 2020.1 desktop shortcut and open AccountRight using this). If 2020.1 is not installed: - Download the latest AccountRight version (subscription required): download PC Edition | download Server Edition
- Right-click the downloaded file and choose Run as administrator.
| | Error 1935 "An error occurred during the installation" | If you've installed all available windows updates, download and install Microsoft SQL Server Compact 4.0 from the Microsoft support site. Installation instructions are also provided. When you're done, try the AccountRight installation again. If you need to download the installer: (subscription required): download PC Edition | download Server Edition | | Error 2502 or 2503 | These are Windows errors (not AccountRight errors), usually occurring when installing or uninstalling software in a Windows 8 environment. The following external website steps you through fixing the problem – however, we advise that you seek professional IT assistance, as the process is quite technical: Error 2503 and 2502 when installing / uninstalling on Windows 8 | | I'm being asked to Modify or Uninstall after installing AccountRight | After installing the latest version of AccountRight, the following message will appear if you accidentally try to install the update again:
 This can happen if you've installed an update but then opened your previous AccountRight version and clicked Update now again. Each AccountRight version has its own desktop shortcut. Make sure you're using the right shortcut to open the latest version (which is AccountRight 2020.1). | | I'm being prompted to update AccountRight after already updating | Make sure you're opening the latest AccountRight version using the new shortcut on your desktop. If you've already updated AccountRight and are still seeing the Update Now banner, uninstall AccountRight then reinstall the latest AccountRight version. When you uninstall AccountRight, your company files and customised templates are not affected. - Uninstall AccountRight.
Access the list of programs that are installed on your computer. Click the AccountRight software you want to uninstall then click Uninstall. In some Windows versions this may appear as Change/Uninstall. Click through any confirmation windows, and click Yes to wanting to completely remove the selected application and all of its components.
- Install the latest AccountRight version. You can download it here (subscription required): download PC Edition | download Server Edition
| | The installation freezes at "Publishing product information" | If you're installing AccountRight on a computer running Windows Server 2008, 2012, or 2016 the installation will freeze at "Publishing product information" if Windows Installer RDS Compatibility is enabled. To fix this issue you'll need to disable Windows Installer RDS Compatibility. - Simultaneously press the Windows and R keys on your keyboard. The Run window appears.
- Type gpedit.msc and click OK. The Local Group Policy Editor window appears.
- Navigate to Computer Configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Application Compatibility.
- In the right pane, right‐click Turn off Windows Installer RDS Compatibility and choose Edit.
- Select Enabled. This will disable Windows Installer RDS Compatibility.
- Click OK.
| Error: "Windows can't open this file" when clicking the downloaded installation file | 
The downloaded installation file might be missing the .exe file extension (for example MYOB_AccountRight.exe). Without this, your computer doesn't know what the file is or what to do with it. To fix it, right-click the downloaded file and choose Rename, then add .exe to the end of the file name. Make sure there is nothing else after the .exe 
You'll then be able to start the installation by right-clicking the file and choosing Run as administrator.
Still not working? Delete the downloaded file and download it again. The file might not have downloaded completely the first time. Download PC Edition | Download Server Edition | | Error: "Could not access network location" | This error means the folder where AccountRight is trying to install has been redirected to a network location. 
By default, here's where AccountRight will try to install: - AccountRight PC Edition will try to install in user's Documents folder, e.g. C:\Users\John.Smith\Documents
- AccountRight Server Edition wil try to install in the Public Documents folder, e.g. C:\Users\Public\Documents
If the Documents or Public Documents folder is being redirected to a network location, the AccountRight installation will fail. If folder redirection has been implemented in your network, it has usually been done for a reason. Check with the person who set up your computer or network administrator to see if the redirection can be removed from the Documents or Public Documents folder (depending on which AccountRight edition you're trying to install). To check where a folder is being redirected to, right-click the folder and choose Properties, then click the Location tab. 
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| If the AccountRight PC Edition can't be installed because the Documents folder is being redirected, try installing the AccountRight Server Edition instead. This is typically for network servers and will install AccountRight to the Public Documents folder. |
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Still stuck?| HTML |
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<p>We're always happy to help, just give us a call.</p> |
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<p><b>Australia</b> - <a href="tel:1300-555-123">1300 555 123</a> | Monday to Friday <b>7am</b> to <b>8pm</b>, Saturday to Sunday <b>9am</b> to <b>5pm</b> (Melbourne time)</p> |
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<p><b>New Zealand</b> - <a href="tel:0508-328-283">0508 328 283</a> | Monday to Friday <b>9am</b> to <b>10pm</b>, Saturday to Sunday <b>11am</b> to <b>7pm</b> (New Zealand time)</p> |
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