Page tree

Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
HTML Wrap
classsection group
HTML Wrap
classcol span_3_of_5

These days a password isn't enough to protect your online data. That's why we use two-factor authentication (2FA) as a second layer of protection. It involves using something only you have access to: either your email inbox or a mobile device.

This makes it harder for unauthorised people to get into your MYOB software.

HTML
<div class="wistia_responsive_padding" style="padding:56.25% 0 0 0;position:relative;"><div class="wistia_responsive_wrapper" style="height:100%;left:0;position:absolute;top:0;width:100%;"><iframe src="https://fast.wistia.net/embed/iframe/yz1zook9al?videoFoam=true&autoPlay=false" title="Wistia video player" allowtransparency="true" frameborder="0" scrolling="no" class="wistia_embed" name="wistia_embed" allowfullscreen mozallowfullscreen webkitallowfullscreen oallowfullscreen msallowfullscreen width="100%" height="100%"></iframe></div></div>

How does it work?

You'll still use your email address and password to sign into MYOB Essentials and AccountRight.

Then you'll need to enter an authentication code to verify that it's you.

There's two ways to get this code:

  • via an authenticator app on a mobile device (phone, tablet, etc.)—the code displays in the app (recommended)
  • via email—the code is in an email sent to the address linked to your MYOB account

Getting set up

The first time you access your online MYOB software, you'll be guided through the 2FA setup (unless you've already set it up). You'll need to choose whether you want to use a mobile app or email to obtain your 2FA codes. If you need help choosing, see Which two-factor authentication method should I use?

Once you're set up, you can always switch your 2FA method from email to app or vice-versa. See Switching between email and app two-factor authentication.

How to sign in with 2FA

UI Expand
titleEmail 2FA
  1. Sign in to your MYOB account as normal, using your email address and password.
  2. When you click Sign in, an email with an authentication code is sent to you automatically.
    If you can't see the email in your inbox, check your junk mail, or check the troubleshooting section below.
  3. Copy the code in, then click Verify, and you're done.

    UI Text Box
    sizemedium
    typetip
    If you don't want to use 2FA every time you sign in, tick Trust this device for 30 days before you click Verify, and you'll only need to put in a 2FA code once every thirty days. If you or anyone else tries to sign in to your account from another computer or browser, an authentication code will still be required. For more information on how this setting works, see Trust this device for 30 days.

UI Expand
titleApp 2FA
  1. Sign in to your MYOB account as normal, using your email address and password.
  2. A screen appears asking for an authentication code. Open your 2FA app and find the code.
    It will look something like this:
  3. Copy the code into the two-factor authentication screen, then click Sign in and you're finished.

    UI Text Box
    sizemedium
    typetip
    If you don't want to use 2FA every time you sign in, tick Trust this device for 30 days before you click Verify , and you'll only need to put in a 2FA code once every thirty days. If you or anyone else tries to sign in to your account from another computer or browser, an authentication code will still be required. For more information on how this setting works, see  Trust this device for 30 days.

Should I use app or email 2FA?

It's more secure and easier to use an authenticator app, however you'll be set up for email 2FA by default. Need more details? See Which two-factor authentication method should I use?

HTML
<br><h2><i class="fa fa-comments"></i>&nbsp;&nbsp;FAQs</h2>
UI Expand
titleWhat if I have trouble signing in with 2FA?

See Getting help with two-factor authentication

UI Expand
titleHow does 2FA work when multiple users need to access the same data?

2FA is unique to each user account. Multiple accounts can still access the same data (for example, a company file), but each user should have their own login and 2FA method.

We don't recommend sharing a single login between multiple people. Learn how to add a new user to AccountRight or MYOB Essentials.

UI Expand
titleCan I use 2FA if I share a user account?

We don't recommend sharing a single login between multiple people. You can set up an account for each user and all access the same data (for example, a company file). This is more secure and gives you more control over your 2FA options.

Learn how to add a new user to AccountRight or MYOB Essentials.

If you do share a user account, you'll all need access to the same 2FA email account or device.

HTML Wrap
width15%
classcol span_1_of_5
 
HTML Wrap
floatleft
classcol span_1_of_5
Panelbox
namemagenta
titleRelated topics
HTML Wrap
classsidebarlinks

Getting help with two-factor authentication

Which two-factor authentication method should I use?

Setting up two-factor authentication on a new phone