Page tree

Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
HTML Wrap
classsection group
HTML
<span data-swiftype-index="true">
HTML Wrap
classcol span_3_of_5

Do you have an existing company file that you want to put online? Great, it's easy to do! There's just a couple of things you'll need, these are explained below. If you're still not sure what working online is all about, let us show you.

If you don't have a company file, you can create a new company file and put it online when you create it.

After you upload your file, you can invite others (such as your staff or accountant) to work with you online. They'll need to install AccountRight to open your company file.online—even via a web browser.

Having trouble uploading your file? See the FAQs below.

HTML
<p>&nbsp;</p><iframe width="560" height="315" 
src="https://www.youtube.com/embed/FKVD0xjUKVo?rel=0" frameborder="0" 
allowfullscreen></iframe>
UI Text Box
sizemedium
typenote

Anchor
requirements
requirements
Before you upload an existing company file, you'll need:

 

 

UI Expand
expandedtrue
titleTo upload an existing company file

To upload an existing company file

  1. Start AccountRight. The Welcome window appears.
    Welcome window with a recently opened company file listed

  2. Click Open a company file. The Library Browser appears.
    Library browser window
  3. Click My Library. Only company files in My Library can be uploaded. If the company file is in a Network Library, perform these steps on the computer which hosts the company file.
  4. Select the company file that you want to upload and click Open.
  5. If prompted, sign in to your company file.
  6. Go to the File menu (or the status bar) and choose Go Online (Upload This File). A message appears, explaining that the file may take some time to upload, depending on its size and the speed of your internet connection.
    Status bar menu clicked and go online option highlighted

    UI Text Box
    sizemedium
    typenote

    Not seeing the Go Online (Upload This File) option? Check that you're able to go online.

  7. If the Sign in to MYOB window appears, sign in using your MYOB account details.

    UI Text Box
    typeinfo

    Two-factor authentication

    After signing in, you may be asked to set up two-factor authentication (2FA), or you may be asked for a verification code if 2FA is already turned on. See Two-factor authentication for more information on setting up and signing in with 2FA.

  8. Click Upload now.  When the file has finished uploading, a confirmation message appears.
  9. Click Sign on to open the online company file. You can now give others access to your online company file.

Anchor
FAQ
FAQ

HTML
<h2><i class="fa fa-comments"></i>&nbsp;&nbsp;FAQs</h2><br>
UI Expand
titleWhy am I getting the message 'Unable to upload'?

Why am I getting the message, "Unable to upload?"

Due to variations in internet connections, the "unable to upload" message can sometimes display even when the company file has actually uploaded successfully.

If you Cancel the message, you might find the file is online and can be accessed.

UI Expand
titleWhy am I getting the message 'The serial number doesn't match your account'?

Why am I getting the message, "The serial number doesn't match your account"?

If you're getting the message 'The serial number doesn't match your account' when uploading a company file, check the email address you're using to log into AccountRight Live. This should be the email address you used when you registered AccountRight.

If the issue persists, call MYOB Tech Support (Australia 1300 555 123 or NZ 0508 328 283).

UI Expand
titleTroubleshooting file uploads

Troubleshooting file uploads

Uploading a company file relies on a reliable internet connection. Poor upload speeds (less than 0.5mbps) and intermittent dropouts caused by wireless and satellite internet connections can affect the upload process.

You can check your upload speed at speedtest.net

Some antivirus, firewall, or automatic backup software programs can also affect uploading. If you're having problems, try temporarily disabling these programs to see if they're causing the issue. If they are, refer to the software's documentation for more help, or speak to an IT professional.

If your file upload issues persist, contact MYOB Technical Support.

UI Expand
titleHow many files can I put online?

How many files can I put online?

An AccountRight subscription enables AccountRight Basics, Standard and Plus users to put one file online. AccountRight Premier subscribers can move two files online. 

To buy additional online company files or add online services to another company file, please give us a call so we can help.

HTML
<p><b>Australia</b> - <a href="tel:1300-555-151">1300 555 151</a> | Monday to Friday <b>7am</b> to <b>8pm</b>, Saturday to Sunday <b>9am</b> to <b>5pm</b> (Melbourne time)</p> 
HTML
<p><b>New Zealand</b> - <a href="tel:0800-606-962">0800 606 962</a> | Monday to Friday <b>9am</b> to <b>10pm</b>, Saturday to Sunday <b>11am</b> to <b>7pm</b> (New Zealand time)</p>
UI Expand
titleHow do I remove my file from being online?

How do I remove my file from being online?

If your AccountRight subscription has ended or you no longer want online access, you can remove your file from being online.

To move your file offline:

  1. Take a backup of your online file. See Back up your company file for instructions.
  2. Restore the backup to the AccountRight library on your computer. See Restore your company file for instructions. 

If you later want to move this company file back online (and you still have an AccountRight subscription), take a backup of the company file and restore it online.

UI Text Box
sizemedium
typeinfo

If you want to remove your company file from being online permanently, contact us and we'll remove the file from the cloud. Just call our Tech Support team on 1300 555 123 (Australia) or 0508 328 283 (New Zealand).

UI Expand
titleWhat happens to my online company file if my AccountRight subscription ends?

What happens to my online company file if my AccountRight subscription ends?

If your AccountRight subscription ends, your online company file will be accessible as a read-only file for 30 days from the date your subscription ends. During this time you can create a backup of the file and restore it on your computer.

If you have an AccountRight desktop software licence, you can continue working with AccountRight offline.

UI Expand
titleHow do I replace one online company file with another?

How do I replace one online company file with another?

Contact us and we'll step you through it. In Australia call 1300 555 123, or in New Zealand call 0508 328 283.

HTML
</span>
HTML Wrap
width15%
classcol span_1_of_5
 
HTML Wrap
floatleft
classcol span_1_of_5
Panelbox
namegreen
titleRelated topics
HTML Wrap
classsidebarlinks

Get started online

Work on an online company file

About my.MYOB

What is registration?

Troubleshooting online files

Access an AccountRight company file in a web browser

Panelbox
nameyellow
titleFrom the community

RSS Feed
titleBarfalse
max5
showTitlesOnlytrue
urlhttp://community.myob.com/myob/rss/search?q=set+up+file+online&filter=labels%2Clocation&location=category%3AAccountRight&search_type=thread

HTML Wrap
classmorelinks

More »