Some older AccountRight versions refer to a redundant 24/7 automated confirmation phone line.

In Australia, to confirm by phone, call us on:

<p> - <a href="tel:1300-555-151">1300 555 151</a> | Monday to Friday <b>7am</b> to <b>7pm</b>, Saturday to Sunday <b>9am</b> to <b>5pm</b> (Melbourne time)</p>

To confirm your company file in Australia, Live Chat with our support team.

Known issue

The New Zealand automated confirmation phone line is not working. You'll need to confirm your company file online – see 'To confirm a company file online', below.

Receiving an error when confirming? See activation and confirmation errors for more detail.

To confirm a company file online (recommended)

1. Anchor
   1087331 1087331

   Ensure you're connected to the internet.
2. In the Confirmation Assistant window, select the option I use this company file to record or edit my business transactions.
3. Choose Confirm Online from the dropdown list.
   
4. Click Next. Your serial number and company file code are sent to the MYOB confirmation server, which returns a confirmation code and extends the file activation.
   The Conclusion step of the assistant appears.
5. Click Close. The company file has been confirmed and you can continue to enter transactions.

To confirm a company file by telephone

1. In the Company File Confirmation window, select the option I use this company file to record or edit my business transactions.
2. Choose the Confirm by Phone from the dropdown list.
   
3. Click Next. The Confirm by Phone step of the assistant appears.

4. Call the telephone number displayed in this step of the assistant. You'll need to provide the details shown in the Confirm by Phone step of the assistant.

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   <p><b>Australia</b> - <a href="tel:1300-555-151">1300 555 151</a> | Monday to Friday <b>7am</b> to <b>7pm</b>, Saturday to Sunday <b>9am</b> to <b>5pm</b> (Melbourne time)</p>

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   Known issue The New Zealand automated confirmation phone line is not working. You'll need to confirm your company file online – see 'To confirm a company file online', above.

5. A licence file will be emailed to you. When you receive the email, detach the licence file.
6. In the Confirm by Phone step of the Confirmation Assistant, click Browse and then select the licence file you received.

7. Click Confirm. The Conclusion step of the assistant appears.

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   Licence file can only be used once After you confirm your company file, the licence file cannot be used to confirm this or any other company file again. If confirming by phone, you must get a new licence file each time you're prompted to confirm.

8. If you have an internet connection and you prefer to perform subsequent confirmations automatically, select the I want to use Automatic Confirmation option.

9. Click Close. The company file has been confirmed and you can continue to enter transactions.

To set up automatic company file confirmation

1. Open your company file.
2. Go to the Setup menu and choose Preferences.
3. In the Preferences window, click the Security tab.
4. Select the I Prefer to Use Automated Online Company File Confirmation option and click OK.

From now on, your company file is confirmed automatically and a notification of successful confirmation is displayed each time.

<h2><i class="fa fa-comments"></i> Confirmation FAQs</h2><br>

I'm an accountant and I'm being prompted to confirm my client's company file - should I?

Yes, this is fine. Providing the client's company file has been activated with their serial number, you can confirm it.

What happens if I don't confirm a company file within the required period?

If you don’t confirm the file within the time period allowed, the company file will become read-only. This means you can still view your business information, print reports and export data, but you won't be able to enter new transactions or make changes to information. If you have multiple users accessing the file, they will also have read-only access.

If you want to continue entering transactions in the company file, you need to confirm the file.

I'm getting an error when confirming - what can I do?

See Activation and confirmation errors for a solution.

How do I find my serial number?

Depending on your scenario, there's a few ways to find your serial number.

You can also check which serial numbers you’ve registered by logging into my.MYOB: Australia | New Zealand .

Known issue

The New Zealand automated confirmation phone line is not working. You'll need to confirm your company file online – see 'To confirm a company file online', above.