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ANSWER ID:9252

Here are some solutions to the most common AccountRight v19 installation issues. Can't find what you need? Try the community forum or contact us.

If you're having trouble installing AccountRight 20162019, your help is here.

Issue	Solution
How can I check if AccountRight will work on my computer?	Check the AccountRight system requirements

(Australia | New Zealand)

.

I'm getting an error when installing

See these support notes about specific error messages:

Error: "1628: Failed to complete installation"

Error: "1303" when installing AccountRight

Error: "1605" when installing AccountRight

These are the errors we know about. If you're getting a different error, check the community forum for a solution or search the internet for your specific error code.

I need to download the AccountRight installation file

If you have AccountRight support you

You can download AccountRight from

my

our website.

MYOB.

If you don't have AccountRight support but you purchased AccountRight, call us and we'll email you a download link.

In Australia call 1300 555 123

In New Zealand call 0508 328 283

Nothing happens when I insert the AccountRight CD

You can install AccountRight by double-clicking the setup.exe file located on the installation CD.

To do this:

Insert the CD into the computer's CD drive.
Simultaneously press the Windows and E keys on your keyboard. The File Explorer window appears.
Click on your CD drive. In the example below, the CD drive is the D drive (D:).
On the right hand side of the screen, you'll see the contents of the CD.
Double click the file named setup.exe.
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Follow the onscreen prompts to install AccountRight.

I can't install AccountRight - a message advises that it's already installed. But it isn't!

If you're updating from AccountRight v19.13 or later to the latest AccountRight v19 version, (Australia only), you'll get this message if you're trying to install the full version when all you need is an update. For all the details, see Updating to AccountRight v19.16 (Australia only)

If you've previously uninstalled AccountRight, some parts of it might be left behind which is preventing AccountRight from installing. This can be fixed using the "Fix it" tool provided by Microsoft. For more info, see Fixing issues uninstalling AccountRight v19.

I need to install AccountRight (via CD) across a network but not all computers have a CD drive

If you're unable to download AccountRight from my.MYOB, you can install your software

The easiest way to install AccountRight on multiple computers is to download AccountRight, then copy the installer file to a portable storage device to use it on multiple computers.

If this isn't possible, you can install AccountRight by using the CD drive on another computer in the network.

First, make sure the CD Rom drive is shared as follows:

Windows Vista and later

On the computer which has the CD Rom drive, simultaneously press the Windows and E keys. The Computer or Explorer window appears.
Right-click the CD Rom drive and choose Properties.
Click the Sharing tab then click Advanced Sharing.
Select the option Share this folder then click Permissions.
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Select the Allow option for Full Control.
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Click OK then click OK again.

Windows XP

On the computer

which has the CD Rom drive, simultaneously press the Windows and E keys. The Windows Explorer window appears.

Right-click the CD Rom drive and choose Properties.

Click the Sharing tab and select the Shared As and Full Access Type. See our example below.

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On the computer

without a CD Rom drive, go to your network list and select the machine with the CD Rom drive (you should see a folder representing the shared CD drive), for example it might be named 'D'. If you open this folder, you will be able to access the setup.exe file. Double-click on this file to install the file across the network from the CD on one machine to your desired destination on the other machine.

Unable to install uninstall or reinstall AccountRight

Some installation issues can be resolved by running a "Fix it" tool provided by Microsoft. For more info, see Fixing issues uninstalling AccountRight v19.

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