ANSWER ID:9507

Having an incorrect serial number embedded in your company file will cause issues with product activation and confirmation. MYOB's Data File Repair Team offer a Serial Number Removal service which will get you back up and running in no time.

For more information on our Serial Number Removal service, including pricing details, visit our website (Australia | New Zealand).

To request the Serial Number Removal service

We'll then send you an email with details on what happens next.

To upload your file

1. Create a backup of your company file.
2. Name the backup file as instructed in the email we sent you (the name will begin with "INC"). Back up files that are not named correctly can't be processed.
3. Access the datafile dropzone using the link in the email we sent you.
4. Click Adding.
5. Find and click on your back up file then click Open.
6. Click Upload.

If you need more help or experience any issues uploading your file, reply to the email we sent you or contact us (Australia 1300 555 123 or New Zealand 0508 328 283).