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ANSWER ID:11413

AccountRight Plus, Premier and Enterprise, Australia only

When using M-Powered Payments or M-Powered Superannuation, a failed message may be received if the payment fails to meet the processing criteria, including (but not limited to):

  • exceeded the processing limit
  • insufficient funds
  • incorrect bank account details. 

This support note covers failed payments where the entire payment has failed.  If an individual payment has failed, see Partially failed M-Powered payments or Partially failed M-Powered Superannuation payments.

 

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titleChecking and resending the failed payment

If you receive a Failed status after processing a M-Powered Payment or M-Powered Superannuation transaction, you can obtain additional information on the error from within the M-Powered Service Centre. This can be obtained by: 

  1. In any AccountRight command centre, click the M-Powered Services Centre icon
    The M-Powered Services Centre window appears.
  2. Click the zoom arrow next to the failed payment (with the Failed status). The Status Details window appears explaining the reason for the failure.

 

Once you have identified and corrected the issue causing the failed payment, for example increased your limit or arranged for sufficient funds in your bank account, you can now re-process the payment.

If you have a New Payment button within the Status Details window (shown above) you can choose this option. This will create a new entry in the M-Powered Service Centre which you can authorise and send to MYOB.

If the New Payment button is not available, you will need to manually re-send the payment as described below.

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titleManually resending a failed M-Powered Payment

If you need to manually resend an M-Powered Payments transaction due to the New Payment button not being available, refer to the following procedure. This procedure involves re-processing the Electronic Payment transaction so that you may authorise and send it through the M-Powered Service Centre

For more information on sending and authorising payments, refer to the M-Powered Payments User Guide attached to the bottom of this support note. 

To Recreate the Electronic Payment 

  1. Go to the Purchases or Payroll command centre and click Transaction Journal.
  2. Change the date range to include the date the Electronic Payment transaction was processed.
  3. Locate the Electronic Payment transaction the memo of this transaction will read Electronic Payment (see the example above) and will list all of the transactions that were paid electronically.
  4. Click the zoom arrow next to the payment to open the transaction. 
  5. Once the transaction is open, go to the Edit menu and choose Delete Electronic Payment Transaction. Note: This will not delete all of the individual transactions. This procedure will simply allow these transactions to be reprocessed electronically.  Once the Electronic Payment transaction has been removed, all of the individual transactions will be available for processing in the Prepare Electronic Payments window.
  6. As the transaction has been paid using the M-Powered Payments service, you will receive the below message.
  7. As you have already sent the transaction using M-Powered Payments we recommend that you do not delete the transaction from the M-Powered Service Centre, but keep it as a record that the payment was failed and re-sent.
  8. Click OK

Once the transaction has been removed, you will now be able to reprocess the payments through the Prepare Electronic Payments window. Once the electronic payment has been recorded, you will then need to authorise and perform a Send/Receive within the M-Powered Service Centre to re-send the payments. 

For more information on processing Electronic Payments, refer to the M-Powered Payments User Guide attached to the bottom of this support note.

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titleManually resending a failed M-Powered Superannuation payment

If you need to manually resend an M-Powered Superannuation payment as the New Payment button is not available, the below procedure can be completed. This procedure involves reprocessing the Superannuation Payment transaction so that you may authorise and send it through the M-Powered Service Centre.

For more information on sending and authorising payments, refer to the M-Powered Superannuation User Guide attached to the bottom of this support note. 

To Recreate the Superannuation Payment 

  1. Go to the Payroll command centre and click Transaction Journal.
  2. Change the date range to include the day the Superannuation Payment transaction was processed.
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  3. Locate the Superannuation Payment transaction the memo of this transaction will read Superannuation Payment (see the example above) and will list all the transactions that were paid electronically.
  4. Click the zoom arrow next to the payment to open the transaction.
  5. Once the transaction is open, go to the Edit menu and choose Delete Superannuation Payment Transaction. Note: This will not delete all the individual transactions. This procedure will simply allow these transactions to be re-processed electronically.  Once the Electronic Payment transaction has been removed, all of the individual transactions will be available for processing in the Pay Superannuation window. Ensure the data range selected, caters for the dates the superannuation was accrued.
  6. As the transaction has been paid using M-Powered Services, you will receive the below message.
    Image
  7. As you have already sent the transaction using M-Powered Superannuation we recommend that you do not delete the transaction from the M-Powered Service Centre, keep it for as a record that the payment was failed and resent.
  8. Click OK.

Once the transaction has been removed, you will now be able to reprocess the payments through the Pay Superannuation window. Once the electronic payment has been recorded, you will then need to authorise and perform a Send/Receive within the M-Powered Service Centre to re-send the payments. For more information on processing Superannuation Payments, refer to the M-Powered Superannuation User Guide attached to the bottom of this support note.


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Attachments

 M-Powered Payments User Guide.pdf

 M-Powered Superannuation User Guide.pdf

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Partially failed M-Powered payments

Partially failed M-Powered Superannuation payments