Your authoriser will lock after 5 failed attempts of entering the password. In order to reactivate your authoriser status, you will need to complete the 'Change of Authoriser Details' form. This form needs to be signed by the business owner(s) and the authorisers. The authoriser will also need to create an Authoriser Application Form from within the software as described in To set up an M-Powered Authoriser above.
Please return your request to the M-Powered Team, and allow 2 business days for processing.