What is a lock file?

When a company file is open, a temporary file called a lock file is created in the folder where the company file is stored. This file keeps track of who is using the company file.

Lock files are named Lock0001.flk, Lock0002.flk, etc.

When you log out of the company file, the lock file is deleted automatically. If AccountRight AccountEdge isn't closed properly or the program exits abruptly, the lock file isn't deleted. Lock files can accumulate in the company file folder and prevent your company file being opened.

1. Ensure all users are logged out of the company file.
2. Select Find from the computer File menu (or press Command + F).
3. In the search field enter .flk and click the Enter key.
4. Drag and drop all lock files located in the same folder as your company file, for example Lock0001, Lock0002, etc., in the Trash or hold down the Ctrl key, click the file and select Move to Trash.

Using Trend Micro antivirus software?

When using AccountEdge, the lock files are typically removed automatically when AccountEdge closes. However, Trend Micro antivirus software can sometimes prevent the automatic removal of the lock files. This means even if you manually remove the lock files (as described above), the issue will re-occur.

To fix this, you can set an exclusion in Trend Micro for your AccountEdge folder (the location where AccountEdge is installed - by default within the Applications folder).

Refer to your Trend Micro documentation for instructions on adding an exclusion to your AccountEdge folder.

Also see AccountEdge issues if using Trend Micro security software.