ANSWER ID:9256

Sometimes things don't always go to plan and you need some help to fix your Retail software. This might be to remove a serial number, reset a password, or to repair a corruption. Whatever the reason, the MYOB Data File Repair Team is here to help.

For more information on our data file repair services, including pricing, check our website (Australia | New Zealand).

Before you can send us your file, you need to call us to request the service.

We'll then send you an email with details on what happens next.

To upload your file

1. Create a backup of your shopfront.
2. Name the backup file as instructed in the email we sent you (the name will begin with "INC"). Back up files that are not named correctly can't be processed.
3. Access the datafile dropzone using the link in the email we sent you.
4. Click Adding Add Files.
5. Find and click on your back up file then click Open.
6. Click Upload.
7. the file to upload and drag it into the browser window.

If you need more help or experience any issues uploading your file, reply to the email we sent you.