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ANSWER ID:9017

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Technical support is no longer provided for the product versions covered in this support note. For more information on technical support for older MYOB products, including the benefits of upgrading to a supported product, see the MYOB Sunset Support page (Australia | New Zealand).

This page describes how to replace a file in RetailManager which enables you to print Goods Returned without the "Ext Description".

The steps below detail how to rename an existing file (to keep it as a backup), then replace this file with the one attached to the bottom of this page.

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title	To replace Returns.rpt file

Close RetailManager.
Right-click your Windows Start button and choose Explore.
Browse to the RetailM folder on your computer, by default this will be C:/RetailM. Double-click this folder to display its contents.
Double-click the Dockets folder to display its contents.
Rename the file Returns.rpt to OLDReturns.rpt. To do this, right-click the Returns.rpt file and choose Rename then rename accordingly. This ensures you will have a backup of this file.
Click the file attachment at the bottom of this support note (Returns.rpt) and save this file to the C:/RetailM/Dockets folder.
Start RetailManager.