For detailed instructions on completing this step, see the RetailManager user guide Appendix A, Setting up Hardware. If your printer model isn't available for selection in RetailManager, complete the task below to add it. If you need further assistance in setting up your printer options in RetailManager, our support note Docket printer setup in RetailManager may help. v Adding your printer to the list in RetailManagerAs there are many different USB printers available and many new models arrive on the market almost daily, not all of these will be available to select from within RetailManager until new upgrades are released. It's possible to manually add specific models to your Docket Printer Model List in RetailManager. Be aware that these steps require a reasonable degree of understanding of computer and/or RetailManager concepts. It is strongly recommended to backup your shopfront prior to attempting these steps. - Close RetailManager. If you are operating a network, close RetailManager on all computers.
- Simultaneously press the Windows and E keys on your keyboard (the Windows key is between the Ctrl and Alt keys). The File Explorer window appears.
- Browse to the RetailManager installation folder. By default this will be C:\RetailM.
- Locate the Peripheral.txt file.
- It is recommended to backup the Peripheral.txt file at this point. To do this:
- Right-click the Peripheral.txt file and choose Copy.
- Go to the Edit menu and choose Paste. The file will be copied with the name Copy of Peripheral.txt .
- Double-click the original Peripheral.txt file. The file will open in Notepad and display a list of Hardware Device Settings.
- Scroll down through the file to the line reading [Docket Printer 37].
- Highlight this line along with the lines directly below outlining the settings for this printer. Your selection should appear as below:
- Go to the Edit menu and choose Copy.
- Place a blank line below the line reading BITMAP=.
- Go to the File menu and choose Paste. The details for Docket Printer are copied below the original ones.
- Change the docket printer number in the first line of the new copied printer details from 37 to 38.
- In the TYPE= line, replace the word Other with the name/model of your Docket Printer. The final result should appear as below (Star TSP100 used as an example Printer):
- Go to the File menu and choose Save.
- Close the Peripheral.txt file. RetailManager will now display your Printer in the drop down Model selection list.
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