Task 1 - Modify network settings

The following steps need to be undertaken on all computers on the RetailManager network.

1. Click the Windows Start button and choose Control Panel.
2. Click Network and Sharing Centre.
3. Click Change advanced sharing settings (on the left side of the window).
4. Select the following options: Turn on network discovery Turn on file and printer sharing
   Note: These options are available for both a Home or Work network and Public (current profile) network. If unsure of which type of network you have, select these options under both of these.
5. Click Save Changes.

Task 2 - Share the RetailM directory

1. On the server computer that stores the RetailManager shopfront, right-click the Windows Start button and choose Open Windows Explorer.
2. Locate and right-click the RetailM folder and choose Properties. This folder is usually located on the C Drive.
3. Click the Sharing tab. The following window will be displayed. Note: If the window that appears doesn't have the Sharing tab, you may have to disable 'Use Sharing Wizard'. To do this through Windows Explorer, go to the Organize menu and choose Folder and search options then click the View tab. Scroll to the bottom of the list of options, and deselect the option Use Sharing Wizard (Recommended).
   
4. Click Advanced Sharing.
5. Select the Share this folder option. The Share name defaults to RetailM. Some workstations may not be able to access the folder if the share name has more than eight characters.
   
6. Click Permissions.
7. Click to highlight Everyone in the upper section of the window, then select the Full Control option in the Allow column in the lower section of the window.
   
8. Click OK to the Permissions for RetailM window.
9. Click OK to the Advanced Sharing window. You can now access this folder from any other computer on your network.

Task 3 - Connect the workstation computer to the database on the server

1. Open RetailManager on the workstation computer.
2. Go to the File menu and choose Configuration. If your shopfront is currently open, you will be prompted to close it. Click Yes.
3. Click Network To. The Select Shopfront Path window is displayed.
4. Select Network from the Look in drop-down list and double-click the icon that shares the same name as your server computer.
5. Double-click the RetailM folder.
6. Double-click your shopfront folder. Select the Recent.mdb file and click Open.
   
7. A window is displayed asking you to connect to the specified shopfront. Click Yes and close the configuration window.
8. If you only have one shopfront, it will open automatically after you close the configuration window. If you have multiple shopfronts, a Shopfront Selection window will appear asking you to choose which shopfront you want to connect to.
9. Repeat this procedure for any other workstation computers for which you have registered additional licences.

RetailManager allows you to share your docket printer over the network so sales can be processed on more than one computer.

Before you start, ensure that both computers share the same Workgroup name and that it is spelt in UPPERCASE letters. To check this:

1. Clicking the Windows Start button then right-click Computer and choose Properties.
2. Click the Computer Name tab.
3. Next to where it has Workgroup:, ensure this is spelt correctly. If it is not, click Change settings.
4. On the System Properties window (on the Computer Name tab), click Change. You will then be able to edit the Workgroup name.
5. Once you have made sure the Workgroup name is the same on both computers, Click OK and restart both computers.

To share your docket printer over the network

1. On the computer where the docket printer is actually connected, click the Windows Start button and choose Devices and Printers.
2. Click Add a Printer.
3. You will be prompted to install a Local or Network printer. Click Add a local printer.
4. Select the Use and existing port option and select the correct port that the printer is connected to.
5. Click Next.
6. Choose Generic as the manufacturer and Generic / Text Only as the printer.
   
7. Click Next.
8. You will be prompted to choose the printer driver to be used. Select Use the driver that is currently installed (Recommended).
9. Click Next.
10. Leave the printer name as Generic / Text Only and click Next.
11. You will be asked if you want to share this printer. Select the option Share this printer so that others on your network can find and use it. Leave the Share name as Generic Text Only.
12. Click Next.
13. When prompted to do so, click Print a test page. If a test page prints on the docket printer, you have set it up correctly.
14. Click Finish.

1. Go to the Setup menu and choose Hardware.
2. Click the Docket Printer tab.
3. Select the Use Docket Printer option.
4. Select the type of docket printer you're using.
5. Click Search... then click the drop-down arrow next to Port and choose the path to the networked docket printer setup earlier.
   
6. Click Apply then click Test. A few lines of text will print out on the docket printer.

<h2><i class="fa fa-comments"></i>&nbsp;&nbsp;FAQs</h2><br>

1. On your additional terminal (the computer that the docket printer and cash drawer are not connected to), go to the Setup menu and choose Hardware.
2. Click the Docket Printer tab.
3. On the Docket Printer window:
   1. If you want the cash drawer to open at the start of the print, type the cash drawer trigger into any double width or second colour fields that are blank.
   2. To open the cash drawer at the end of the print-out, select the Paper Cutter Activate option and type the trigger used to open the Cash Drawer on the Cut field.
      In the above example the trigger is Ctrl+G.
      Note: If you are unsure what the trigger is, you can find if by looking in RetailManager on the computer that the docket printer and cash drawer are connected to. Go to the Setup menu and choose Hardware. Click the Cash Drawer tab and make a note of the trigger. Close out of the hardware screen and return to your additional terminal. See the table below for a list of common triggers.
4. Once you have entered the correct trigger, click Apply then click Test. The printer should now print a test print and open the cash drawer.

Here are the common cash draw triggers:

You can give your staff members access to use RetailManager by granting their user account 'modify' permissions to the folder where your shopfront is saved. By default this is the RetailM folder. If your shopfront is stored in a different location, you'll need to set the correct permissions on both the RetailM folder and the folder where your shopfront is stored.

To set the correct permissions:

1. Right-click the Windows Start button and choose Open Windows Explorer.
2. Browse to the C:\RetailM folder.
3. Right-click the RetailM folder and choose Properties.
4. Click the Security tab.
5. Click Edit.
6. Select the staff member's name in the top window. In the below example, our staff member is part of a group called 'Users', so we have selected the 'Users' group rather than an individual staff member.
7. Select the Modify option in the Allow column in the bottom window.
   
8. Click OK.
9. If your shopfront is not stored in the RetailM folder, repeat the above steps to set the correct permissions on the folder where your shopfront is stored.

You can allow staff members to perform and accounting export by granting their user account 'modify' permissions to the MYOB or Premier folder.

To set the correct privileges:

1. Right-click the Windows Start button and choose Open Windows Explorer.
2. Browse to the C:\MYOBx folder or the C:\Premierx (where "x" is the most current version number).
3. Right-click the selected folder and choose Properties.
4. Click the Security tab.
5. Click Edit.
6. Select the staff member's name in the top window. In the below example, our staff member is part of a group called 'Users', so we have selected the 'Users' group rather than an individual staff member.
7. Select the Modify option in the Allow column in the bottom window.
   
8. Click OK.