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If the transaction in question is in a previous financial year, the system will not enable you to make the necessary change described above. In this case you can arrange for a repair of your company file. Go to our website (Australia | New Zealand ) for more information on this MYOB service.

the following error when installing AccountRight v19:

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This error means there's a corrupt file on your computer, but you can fix tis error by finding and deleting a specific folder. If you're installing AccountRight from a downloaded installer, you'll also have to delete an additional folder.


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This support note explains how to fix a 'Test 20 of 39' error which can occur when verifying company files in classic AccountRight versions (v19 and earlier) and AccountEdge.

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This particular verification error will occur if you have entered General Journal entries using an earlier version of MYOB and the option for Sale or Purchase type has not been available for selection.

The verification process in earlier software versions will not detect this particular error, but upgrade changes have been included in later versions to search for and list any transactions affected in this way.

How do I correct this?

  1. Locate the transaction using the Transaction Journal or Find Transactions window.
    Note: The verification process will display the General Journal ID number and date.
  2. Click the zoom arrow to open the transaction in the Record General Journal window.
  3. Remove the account number from the first line item.
    Note: You will need to have your company file set to allow changes or deletions in your company file. To do this, go to Setup menu choose Preferences and click the Security tab. Clear the Transactions CAN'T be Changed; They Must be Reversed option.
  4. Click the search arrow and select the account number from the list.
  5. Make sure you have a tax code nominated on each line of the General Journal entry.
  6. Make sure the correct option is selected.
  7. Click OK to record the transaction.
  8. Run the verification again to check all affected General Journal entries have been amended.


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titleTo fix this error
  1. Simultaneously press the WindowsImage Added and E keys on your keyboard (the WindowsImage Added key is between the Ctrl and Alt keys). The File Explorer window appears.
  2. Navigate to the following folder:
    C:\Program Files (x86)\InstallShield Installation Information
    If the Program Files (x86) folder doesn't exist, navigate here instead:
    C:\Program Files\InstallShield Installation Information
  3. In the InstallShield Installation Information folder, identify the folder with the most recent date. To sort the folders in date order, click the Date Modified column heading.
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  4. Right-click the folder with the most recent date and choose Delete.
  5. Click Yes to the confirmation message.

If you're installing AccountRight from a downloaded file

Complete these additional steps:

  1. In the address bar at the top of the File Explorer window, type %localappdata% and press Enter on your keyboard.
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  2. Double-click to open the Downloaded Installations folder.
  3. In the Downloaded Installations folder, identify the folder with the most recent date.
  4. Right-click the folder with the most recent date and choose Delete.
  5. Click Yes to the confirmation message.
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titleRelated topics

Company file maintenance

Data file repairs