ANSWER ID:37526This support note explains how to fix the following error when installing AccountRight v19: 
This error means there's a corrupt file on your computer, but you can fix tis error by finding and deleting a specific folder. If you're installing AccountRight from a downloaded installer, you'll also have to delete an additional folder. | UI Expand |
|---|
| expanded | true |
|---|
| title | To fix this error |
|---|
| - Simultaneously press the Windows
 and E keys on your keyboard (the Windows key is between the Ctrl and Alt keys). The File Explorer window appears. - Navigate to the following folder:
C:\Program Files (x86)\InstallShield Installation Information
If the Program Files (x86) folder doesn't exist, navigate here instead:
C:\Program Files\InstallShield Installation Information - In the InstallShield Installation Information folder, identify the folder with the most recent date. To sort the folders in date order, click the Date Modified column heading.
 - Right-click the folder with the most recent date and choose Delete.
- Click Yes to the confirmation message.
If you're installing AccountRight from a downloaded fileComplete these additional steps: - In the address bar at the top of the File Explorer window, type %localappdata% and press Enter on your keyboard.
 - Double-click to open the Downloaded Installations folder.
- In the Downloaded Installations folder, identify the folder with the most recent date.
- Right-click the folder with the most recent date and choose Delete.
- Click Yes to the confirmation message.
You will now be able to successfully install AccountRight. | UI Text Box |
|---|
| Installing AccountRight from a downloaded file? To start the installation, right-click the downloaded file and choose Run as administrator. |
|
| 
