What happens when a customer pays you

When a customer makes an online payment, it'll automatically be recorded in your MYOB business, and the associated invoice will be closed off. This is known in MYOB Business as auto-reconciliation. You'll receive an email notification about the payment, and the payee also receives an email confirming that they've paid. The payment

How the payment is recorded in MYOB

All credit card, debit card, Google Pay and Apple Pay payments will be deposited into the bank account you nominated for customer payments when you set up online invoice payments. The payments are automatically recorded in the ledger accounts you chose when you set up online invoice payments.

What matching a payment looks like

When the bank transactions come into your software (either via bank feeds or an imported bank statement), those payments will be automatically matched with the invoices.

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If your customer payments aren't automatically matching to invoice payments in MYOB Business, you may need to turn auto matching on. Go to Banking > Bank rules and select the option Automatically match bank transactions to MYOB bills and invoices.

What amounts makes up a payment?

To see a break down of the payments, you can run the Transaction details report (Reporting menu > Reports > Online invoice payments tab). You can use this to help you match grouped payments in your bank feeds to invoice payments in MYOB Business. Learn more about how matching works.

The amount you receive may be different to the amount on the invoice due to fees and charges.

If you need more details about your online invoice payments, see Online invoice payment reports.

All credit card, debit card, Google Pay, Apple Pay and PayPal payments made on the same day will be grouped and deposited into the settlement account you nominated when you set up online invoice payments. BPAY payments will be grouped separately and deposited into that same account.

Because the payments are automatically recorded in your MYOB business, when the bank transactions come into your software (either via bank feeds or an imported bank statement), those payments can be easily matched.

To help you match transactions, you can run the Transaction details report (Reporting menu > Reports > Online invoice payments tab). You can use this to help you match grouped payments in your bank feeds to invoice payments in MYOB Business:

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If your customer payments aren't automatically matching to invoice payments in MYOB Business, you may need to turn auto matching on. Go to Banking > Bank rules and select the option Automatically match bank transactions to MYOB bills and invoices.

Learn more about how matching works.

If you need more details about your online invoice payments, see Online invoice payment reports.