ANSWER ID:35922If you use Payroll on a computer running Windows 8.1, the The following error may occur when emailing pay slips: This error was resolved in Payroll 2017. To fix this error in Payroll 2016 and earlier, there's a few things you need to do. Let's take you through the required tasks. UI Text Box |
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| You will need administrator access to your computer to fix this error. |
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title | 1. Remove the MYOB AO PDF Generator |
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| Right-click in the bottom left corner of the screen on your start menu and choose Control Panel. Click Image AddedDouble-click Devices and Printers. In the list of installed printers and devices, right-click MYOB AO PDF Generator and choose Delete. Click Yes to the confirmation message.
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title | 2. Uninstall Payroll |
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| Right-click in the bottom left corner of the screen on your start menu and choose Control Panel. Click Double-click Programs and Features. In the list of installed programs, right-click MYOB Payroll and choose Uninstall/Change. Click Yes to the confirmation message. Follow the prompts to uninstall Payroll.
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title | 3. Reinstall Payroll |
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| Log into Windows as Administrator, or as a user with Administrator privileges. Temporarily disable your anti-virus and firewall software. You can enable these again after the installation has finished. If you have the MYOB Payroll installation CD, place the CD into the CD/DVD drive on your computer and follow the prompts to install Payroll. If you have downloaded MYOB Payroll, double-click the downloaded installation file and follow the prompts to install Payroll. When the installation is complete, restart your computer.
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If the error persistsIf you've completed the above tasks and the error persists, you'll need to remove the file AOReport.dll from your computer. Here's how: UI Expand |
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title | To remove the AOReport.dll file |
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| - Close all programs, including Payroll.
| Click - Right-click the attachment below (AOReport.dll) and
| choose to - save the file to your Desktop.
- Right-click the downloaded file and choose Copy.
- Simultaneously press the Windows and E keys on your keyboard (the Windows key is between the Ctrl and Alt keys). The Computer or File Explorer window appears.
- Navigate to C:\Windows\System32
- Right-click the System32 folder and choose Paste.
- If you are prompted with a confirmation message, choose to Copy and Replace the existing file.
- Navigate to C:\Windows\SysWOW64. If this folder doesn't exist on your computer, you can skip the remaining steps in this support note.
- Right-click the SysWOW64 folder and choose Paste.
- If you are prompted with a confirmation message, choose to Copy and Replace the existing file.
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You should now be able to open Payroll and successfully email pay slips. You can delete the downloaded file on your Desktop (AOReport.dll) as you no longer need it.
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