If the user forgets their password, click Reset Password in the Account details section of the User Maintenance page to create a temporary password for the user. You will need to give them the password, and they will be prompted to change it the next time they log in to the super portal. The Password reset required? field will show Yes until they log in and change their temporary password.
If the user enters their password incorrectly a few times, their access to the portal will be locked. Click Unlock User to give them access again.