Why am I getting the message "The Payee field must not be blank" when applying a refund?
This message means the customer being refunded doesn't have an email address set in their contact record.
To check this:
- From the Contacts menu, choose View Contacts.
- Click the customer's name.
- Enter an email address in the Email (To) field.
- Click Save.
You'll now be able to apply the refund to this customer.