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New Zealand only

What is PayAgent?

MYOB PayAgent is a service that helps take the hassle out of compliance. Once you're registered for PayAgent, MYOB takes care of paying wages, PAYE deductions and IRD reporting. This means less paperwork and time spent on compliance, and more time put back into your business.

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PayAgent and public holidays

For more information on how PayAgent works with New Zealand public holidays, including holiday support hours and processing a pay run on a holiday, see the FAQ below.

How does PayAgent work?

It's easy! First, you'll complete run your pay runs as normal. When they're done, you'll authorise MYOB to process pay and deduct wages and tax. MYOB debits the gross pay from your account and credits your employees with their net page.

PAYE and deductions (e.g., employee KiwiSaver, employer KiwiSaver, ESCT, child support and student loans) will be automatically paid to the IRD by the 20th of each month.

This means MYOB is acting as the intermediary for you (the employer) and takes the responsibility of making these payments on your behalf.

Signing up for PayAgent

If you have a New Zealand Essentials business, you can sign up for PayAgent from your Payroll settings.

Click the Register for PayAgent button to begin your online registration.

After clicking the button, you'll be taken through a short online application process which will ask for your business and banking details.

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When registering for PayAgent you'll be asked for a New Zealand Business Number (NZBN). NZBNs are unique identifiers allocated to businesses in New Zealand. Any business type can register at no cost. You will need a RealMe® login and an IRD number to register. 

Please refer to the NZBN website for more information.

Continue below for information on Post-registration tasks, including emailing supporting documents like a bank statement and a copy of your drivers license.

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titlePost-registration tasks

Post-registration tasks 

After completing the online application process, you'll receive an email detailing your next steps and ask you to fill out and email back some additional documents, including a bank statement and a copy of each directors' drivers license, to PayAgent@myob.com. Please do this as soon as possible. 

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Why do I have to provide my driver's license and bank statement?

Because PayAgent is a financial service that involves the movement of money, MYOB is required by law to complete a risk assessment of each business. The drivers licenses help us complete credit checks of each director, and the bank statement helps us check the validity of the bank account details provided in your online application.

Once we 've receive all your supporting documents, PayAgent will be activated for your business from the 1st of the following month. For example, if you apply on the 20th of March and are approved, PayAgent will be ready to go on the 1st of April.

If your application is successful, you'll receive a PayAgent activation confirmation. Nice work! PayAgent will be ready to use from the 1st of the following month.

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It's important to ensure your employees' bank details are correctly entered into Essentials, because MYOB will automatically start taking care of wages and IRD payments from the agreed date. 

Paying your employees with PayAgent 

You still complete your pay run in MYOB Essentials as usual.

When you finalise the pay run, PayAgent takes care of the rest, including:

  • automatically debiting the gross pay from your bank account and crediting your employees with their net pay,
  • PAYE, Kiwisaver and child support contributions will be automatically paid to Inland Revenue by the 20th of the month
  • and your Employer Schedule (ir-File) will be automatically filed by the 20th of the month for you.
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Note that you must finalise your pay run by 4pm to be processed by PayAgent that same day. Any pay runs finalised after 4pm will be processed the following business day.

For more information on PayAgent, such as processing pay runs on public holidays or changing pay run frequency, see the FAQ below.

 

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 Pay run and processing FAQs
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titleWhat are the clearing periods payroll processing times over the Christmas and New Year holidays?
Below are tables showing holiday clearing time details for same day clearing, one day clearing, and 2 day clearing. For more information on holiday support hours, see the FAQs below.

What are the payroll processing times over the Christmas and New Year holidays?

Same day clearing

Two day clearing

Payroll submitted before 4pm on Day / Date

Payroll submitted before

4pm

4 PM on

Day / Date

MYOB debits business bank account on

Day / Date

MYOB pays wages

on Day / Date
Friday, 22/12/2017Friday, 22/12/2017Friday, 22/12/2017
Monday, 25/12/2017Wednesday, 27/12/2017Wednesday, 27/12/2017
Tuesday, 26/12/2017Wednesday, 27/12/2017Wednesday, 27/12/2017
Friday, 29/12/2017Friday, 29/12/2017Friday, 29/12/2017
Monday, 01/01/2018Wednesday, 03/01/2018Wednesday, 03/01/2018
Tuesday, 02/01/2018Wednesday, 03/01/2018Wednesday, 03/01/2018

One day clearing

Payroll submitted before 4pm on Day / DateMYOB debits business bank account on Day / DateMYOB pays wages on Day / Date
Wednesday, 20/12/2017Wednesday, 20/12/2017Friday, 22/12/2017
Thursday, 21/12/2017Thursday, 21/12/2017Wednesday, 27/12/2017
Friday, 22/12/2017Wednesday, 27/12/2017Friday, 29/12/2017
Wednesday, 27/12/2017Wednesday, 27/12/2017Thursday, 28/12/2017
Thursday, 28/12/2017Thursday, 28/12/2017Friday, 29/12/2017
Friday, 29/12/2017Friday, 29/12/2017Wednesday, 03/01/2018

between 5-7pm on

Monday 23rd December 2019

Monday 23rd December 2019

Monday 23rd December 2019

Tuesday 24th December 2019

Tuesday 24th December 2019

Tuesday 24th December 2019

CHRISTMAS DAY

BANKS CLOSED

NO PROCESSING

BOXING DAY

BANKS CLOSED

NO PROCESSING

Friday 27th December 2019

Friday 27th December 2019

Friday 27th December 2019

Monday 30th December 2019

Monday 30th December 2019

Monday 30th December 2019

Tuesday 31st December 2019

Tuesday 31st December 2019

Tuesday 31st December 2019

NEW YEARS DAY

BANKS CLOSED

NO PROCESSING

DAY AFTER NEW YEARS DAY

BANKS CLOSED

NO PROCESSING

Friday 3rd January 2020

Friday 3rd January 2020

Friday 3rd January 2020

 

Two days clearing

Payroll submitted before 4 PM on

MYOB debits business bank account on

Day / Date

MYOB pays wages

on Day / Date
Wednesday, 20/12/2017Wednesday, 20/12/2017Friday, 22/12/2017
Thursday, 21/12/2017Thursday, 21/12/2017Wednesday, 27/12/2017
Friday, 22/12/2017Friday, 22/12/2017Thursday, 28/12/2017
Wednesday, 27/12/2017Wednesday, 27/12/2017Friday, 29/12/2017
Thursday, 28/12/2017Thursday, 28/12/2017Wednesday, 03/01/2018
Friday, 29/12/2017Friday, 29/12/2017Thursday, 04/01/2018
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titleWhat are the holiday support hours for PayAgent?

The MYOB Essentials support team will be taking a well-deserved holiday break from Friday 22 December at 5:00pmWednesday 3 January at 8:30am. Over the break we'll be monitoring emails and will only respond to urgent queries relating to processing pay runs and PayAgent. We'll respond to all other support queries on our return on 3 January.

Because Monday 25 December, Tuesday 26 December, Monday 1 January and Tuesday 2 January are public holidays in New Zealand, banks won't be processing payments on these days. This will extend your clearing period as we are unable to process payments when banks are closed.

Note that PayAgent isn't able to future date payments. The business day you enter a pay run into MYOB Essentials is the day we'll direct debit your bank account. We'll take care of paying the tax and KiwiSaver to Inland Revenue by the 20th of the following month.

Check out our free leave webcast for more information on processing annual leave, holiday pay, days in lieu, and commissions and bonuses.

between 5-7pm on

Monday 23rd December 2019

Monday 23rd December 2019

Friday 27th December 2019

Tuesday 24th December 2019

Tuesday 24th December 2019

Monday 30th December 2019

CHRISTMAS DAY

BANKS CLOSED

NO PROCESSING

BOXING DAY

BANKS CLOSED

NO PROCESSING

Friday 27th December 2019

Friday 27th December 2019

Tuesday 31st December 2019

Monday 30th December 2019

Monday 30th December 2019

Friday 03rd January 2020

Tuesday 31st December 2019

Tuesday 31st December 2019

Monday 06th January 2020

NEW YEARS DAY

BANKS CLOSED

NO PROCESSING

DAY AFTER NEW YEARS DAY

BANKS CLOSED

NO PROCESSING

Friday 3rd January 2020

Friday 3rd January 2020

Tuesday 7th January 2020

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How do I correct a mistake in my pay run?

If you make a mistake in your pay run, you will need to contact our support team on 0800 606 962 as soon as possible. We will help fix the issue and ensure that your pay runs are processed correctly.

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titleWhat's a clearing period?

What's a clearing period?

A clearing period is the amount of time that passes until your employee wages are paid out and is assigned to your business during the PayAgent application process based on a risk evaluation.

There are two clearing periods issued: Same day clearing, and two day clearing.

Same day clearing: Pays submitted before 4pm will be paid the same evening

Two day clearing: Pays submitted before 4pm will be direct debited from the nominated PayAgent bank account that day. They will then be processed and paid into your employee’s bank account on the evening of the second business day.

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Example

On a same day clearing period, if the pay run is processed on Monday before 4pm, it will be paid out and available on Monday evening. On a two day clearing period, if the pay run is submitted on Monday before 4pm, it will be paid out and available funds on Wednesday evening. 

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titleCan I change the frequency I do my pay runs?

Can I change the frequency I do my pay runs?

If you are changing your pay run frequency (e.g., if you are paying weekly, but changing to paying fortnightly), please send an email to PayAgent@myob.com and let us know what frequency you will be changing to.

Note that you can change the days you process you payroll with no issues.

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titleCan I future date a pay run?

Can I future date a pay run? 

The Pay on date in Essentials cannot be used to future date a payment. If a payment is entered before the 4pm cut off time, we will process the pays on the day the pay run is received.  

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titleWhat happens if a pay run is processed on a public holiday?

What happens if a pay run is processed on a public holiday?

National New Zealand public holidays are bank holidays; therefore, if a pay run is processed on a national public holiday, it will be run on the next business day. If you still require your employees to receive their pay on a public holiday, please process the pay before 4 pm on the prior business day.

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titleWhat does the Pay On date mean?

What does the Pay On date mean? 

The Pay On date entered when recording your payroll will determine the reporting period that will be sent to the IRD and not when the payment will be paid.

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titleWhat happens to my IRD payment if I don't have any employees to pay that month?

What happens to my IRD payment if I don't have any employees to pay that month?

If you haven't paid any wages for that month, you will need to email us at PayAgent@myob.com and let us know. We will then process a zero dollar lodgement for the IRD and no fines will be incurred.

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How is the direct debit calculated? 

The PayAgent payments are calculated as Gross + Employer Kiwi Saver + ESCT. (Note that the Gross is made up of PAYE + Deductions + take home pay paid to employees)

Employee Kiwisaver is included in deductions, but listed separately on the Summary.

The tax payable to the IRD is made up of PAYE + Deductions (includes employee Kiwisaver) + Employer KiwiSaver + ESCT.

 General PayAgent FAQs

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titleHow do I change my bank account?

How do I change my bank account? 

If you want to change the bank account we direct debit from, contact us at PayAgent@myob.com and we'll email you a Change of account form. Note that we do require a director's signature to change the account.

You'll need to fill out the form with the new account number, sign it, and email it back to us with a copy of a bank document so we can verify the bank account. Once we have this, your account will be changed over.

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titleSome of my registration information was incorrect, or I need to update it. How can I do this?

Some of my registration information was incorrect, or I need to update it. How can I do this?

To change or update your PayAgent registration information (e.g., bank details, business details, owner details), contact our Payroll team on 0800 606 962.

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titleHow do I cancel PayAgent?

How do I cancel PayAgent? 

To cancel PayAgent, email us your business details to PayAgent@myob.com and let us know you would like to cancel the service.

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Pay centre

Do a pay run

Reports

Adding employeesan employee

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