When 2-factor authentication is turned on, you might not always have access to your authenticator app when signing in to your MYOB account. That's when your one-time use backup codes come in handy. These codes were generated when you set up 2-factor authentication and allow you to sign in to your MYOB account when you can't access your phone.App-based 2FA only If you don't have access to your 2FA device to get an authentication code, you can use a backup code instead. Each backup code can only be used once. | UI Text Box |
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| Not using app-based 2FA? If you can't get into your account, we're here to help. Grab your account details and contact us. |
Downloading, printing or regenerating your backup codesWhen you first switch to a 2FA authenticator app, you're prompted to download 10 backup codes. You can download or print these codes again by signing into https://my.account.myob.com/backupcodes From here you can: download or print your remaining backup codes regenerate 10 new backup codes. This deactivates your old codes, which is handy if you've lost them.
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Signing in with backup codes| UI Expand |
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| title | Signing in using a backup code |
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| Signing in using a backup codeStart by signing - Sign in to your MYOB account.
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A screen
will appear appears asking for
a verification an authentication code.
<h2><i class="fa fa-comments"></i> FAQs</h2><br> Click Try a different way to verify your account.  Image Removed Image Added
Click Use one of your backup codes.  Image Removed Image Added
Enter your backup code in the backup code field.
The backup code you used to sign in can't be used again.  Image Modified
Click Sign in, and you will gain access to your MYOB account. Note that the backup code you just used to sign in will no longer be usable.
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're done.
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| title | I've entered the wrong backup code |
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| I've entered the wrong backup codeIf you enter an incorrect backup code, you'll get the following error message:
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| title | I donDon't have access to my authenticator app or backup codes - how can I sign in to my account? |
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| I don't have access to my authenticator app or backup codes - how can I sign in to my account?If you're asked for a verification code but | backup codes, or they don't work? |
| Don't have backup codes, or they don't work?If you don't have access to your authenticator app or backup codes, please contact us. |
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