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  • Sign in to the Security Centre and click Display Backup codes.
  • Save or print your codes, and keep them somewhere safe

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    You can use a backup code instead of an authentciation code if App-based 2FA only

    If you don't have access to your 2FA device or email accountto get an authentication code, you can use a backup code instead. Each backup code can only be used once, and you need to get them in advance.

    Download your backup codes when you first set up 2FA, or later from the Security Centre.

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    Using email 2FA?

    If you don't have access to your emails, you'll need to call us to recover your account (have your account details on hand):

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      <p><b>Australia</b> - <a href="tel:1800-411-641">1800 411 641</a> | Monday to Friday <b>7am</b> to <b>8pm</b>, Saturday to Sunday <b>9am</b> to <b>5pm</b> (Melbourne time)</p>
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      <p><b>New Zealand</b> - <a href="tel:0800-400-207">0800 400 207</a> | Monday to Friday <b>9am</b> to <b>10pm</b>, Saturday to Sunday <b>11am</b> to <b>7pm</b> (New Zealand time)</p>

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    Downloading, printing or regenerating your backup codes

    When you first switch to a 2FA authenticator app, you're prompted to download 10 backup codes. You can download or print these codes again by signing into https://my.account.myob.com/backupcodes

    From here you can:

    • download or print your remaining backup codes

    • regenerate 10 new backup codes. This deactivates your old codes, which is handy if you've lost them.

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    Lost your backup codes?

    If you're having trouble accessing your account, and don't have your backup codes, you may been locked out. You'll need to call us to recover your account and log back in.

    Generate new backup codes before using the last two!  You might need these to generate a new set of backup codes, otherwise you'll need to get help with two-factor authentication.


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    Signing in with backup codes

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    Signing in using a backup code

    1. Sign in to your MYOB account.

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    2. A screen appears asking for an authentication code. Click Try a different way to verify your account.

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    3. Click Use one of your backup codes.

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    4. Enter your backup code in the backup code field. The backup code you used to sign in can't be used again.

      If it was your last back up code, you can download a new set from the security centre.

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    5. Click Sign in, and you're done.

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    <h2><i class="fa fa-comments"></i>&nbsp;&nbsp;FAQs</h2><br>
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    Used your last backup code? We recommend generating a new set. See Managing your backup codes.

    I don't have access to my authenticator app or backup codes - how can I sign in to my account?

    If you're asked for a verification code but
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    titleWhat happens when I run out of backup codes?

    What happens when I run out of backup codes?

    You can generate more. Just log in to the security centre and click Display backup codes, then download or print them and keep them somewhere safe.

    If you can't log in and you've run out of backup codes, you'll need to recover your account.

    I've entered the wrong backup code

    I've entered the wrong backup code

    If you enter an incorrect backup code, you'll get the following error message:

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    Here's some things you can check to get past it. Have you:

    • made a mistake when typing in the code? Check the code in your 2FA app or email and try entering it again.

    • copied and pasted a code you've previously used. To get a set of backup codes you haven't yet used, go to https://my.account.myob.com/backupcodes, sign in and click Print remaining backup codes.

    • entered the wrong code too many times? If you've entered the wrong code five times, your account will be locked for twenty minutes and you'll have to wait before trying again.

    • entered a backup code for another account? If you use more than one 2FA app, have more than one account in your 2FA app or you use more than one MYOB product, it's easy to enter the wrong code for your MYOB software. To check this, make sure the email address in the backup code file you downloaded matches the email address of your MYOB login email:

    Check that the email address in your backup code file matches the email address of your MYOB login Image Added

    Need help?

    If you don't have access to your

    authenticator app or

    backup codes,

    please contact us. See Recovering your account for more information.

    or you've tried signing in using a backup code, have had issues and none of the above tips have helped, call our support team (have your account details on hand):

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      <p><b>Australia</b> - <a href="tel:1800-411-641">1800 411 641</a> | Monday to Friday <b>7am</b> to <b>8pm</b>, Saturday to Sunday <b>9am</b> to <b>5pm</b> (Melbourne time)</p>
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      <p><b>New Zealand</b> - <a href="tel:0800-400-207">0800 400 207</a> | Monday to Friday <b>9am</b> to <b>10pm</b>, Saturday to Sunday <b>11am</b> to <b>7pm</b> (New Zealand time)</p>
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    titleRelated topics
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    Signing in Getting help with two-factor authentication

    Recovering your account

    Using the Security Centre

    Managing two-factor authentication

    Setting up two-factor authentication

    Two-factor authentication

    Which Choosing which two-factor authentication method should I to use?

    Two-factor authentication for accountants and bookkeepers

    Trust this device for 30 days