App-based 2FA authenticator apps only
You can use a backup code instead of an authentication code if If you don't have access to your 2FA device to get an authentication code, you can use a backup code instead. Each backup code can only be used once, and you need to get them in advance.
|UI Text Box|
Using email 2FA?
If you don't have access to your emails, you'll need to call us to recover your account .
(have your account details on hand):
<p><b>Australia</b> - <a href="tel:1800-411-641">1800 411 641</a> | Monday to Friday <b>7am</b> to <b>8pm</b>, Saturday to Sunday <b>9am</b> to <b>5pm</b> (Melbourne time)</p>
<p><b>New Zealand</b> - <a href="tel:0800-400-207">0800 400 207</a> | Monday to Friday <b>9am</b> to <b>10pm</b>, Saturday to Sunday <b>11am</b> to <b>7pm</b> (New Zealand time)</p>
Downloading, printing or regenerating your backup codes