App-based 2FA authenticator apps only
You can use a backup code instead of an authentication code if If you don't have access to your 2FA device to get an authentication code, you can use a backup code instead. Each backup code can only be used once.
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Using email 2FA?
If you don't have access to your emails, you'll need to call us to recover your account .
(have your account details on hand):
Australia - 1800 620 430 (7am - 8pm Mon-Fri, 9am - 5pm Sat-Sun Melbourne time)
New Zealand - 0508 328 283 (9am - 10pm Mon-Fri, 11am - 7pm Sat-Sun New Zealand time)
Downloading, printing or regenerating your backup codes