App-based 2FA authenticator apps only If you don't have access to your 2FA device to get an authentication code, you can use a backup code instead. Each backup code can only be used once. UI Text Box |
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| Using email Not using app-based 2FA? If you doncan't have access to your emails, you'll need to call us to recover your account. |
Downloading get into your account, we're here to help. Grab your account details and give us a call: |
Downloading, printing or regenerating your backup codesWhen you first set up 2FA switch to a 2FA authenticator app, you're prompted to download your 10 backup codes. You can download them later by signing in to the Security Centre and clicking Display backup codes (also see Managing your backup codes). Image Removed Don't have your backup codes?If you're having trouble accessing your account and don't have your backup codes, you may have been locked out. You'll need to call us to recover your account and log back in. Anchor |
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