App-based 2FA authenticator apps only
If you don't have access to your 2FA device to get an authentication code, you can use a backup code instead. Each backup code can only be used once.
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Using email 2FA?
If you don't have access to your emails, you'll need to call us to recover your account .(have your account details on hand):
<p><b>Australia</b> - <a href="tel:1800-411-641">1800 411 641</a> | Monday to Friday <b>7am</b> to <b>8pm</b>, Saturday to Sunday <b>9am</b> to <b>5pm</b> (Melbourne time)</p>
<p><b>New Zealand</b> - <a href="tel:0800-400-207">0800 400 207</a> | Monday to Friday <b>9am</b> to <b>10pm</b>, Saturday to Sunday <b>11am</b> to <b>7pm</b> (New Zealand time)</p>
Downloading and managing
, printing or regenerating your backup codes
When you first set up 2FA switch to a 2FA authenticator app, you're prompted to download your 10 backup codes. You can also download and manage your codes download or print these codes again by signing into https://my.account.myob.com/backupcodes
From here you can:
Here's how to sign in using a backup code:
download or print your remaining backup codes
regenerate 10 new backup codes. This deactivates your old codes, which is handy if you've lost them.
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Generate new backup codes before using the last two! You might need these to generate a new set of backup codes, otherwise you'll need to call us to recover your account.
From here you can download or print unused backup codes, or regenerate 10 new codes. Regenerating your codes deactivates your old ones, which might be handy if you've lost them.
Using a backup code
Signing in with backup codes
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Signing in using a backup code
- Sign in to your MYOB account.
A screen appears asking for an authentication code. Click Try a different way to verify your account.
Click Use one of your backup codes.
Enter your backup code in the backup code field. The backup code you used to sign in can't be used again.
Click Sign in, and you're done.
Can't access your MYOB account?
If you're having trouble accessing your account and don't have your backup codes, you may have been locked out. You'll need to call us to recover your account and log back in.