App-based 2FA only If you don't have access to your 2FA device to get an authentication code, you can use a backup code instead. Each backup code can only be used once. UI Text Box |
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| Using email 2FA? If you don't have access to your emails, you'll need to call us to recover your account .(have your account details on hand): HTML |
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<p><b>Australia</b> - <a href="tel:1800-620-430">1800 620 430</a> | Monday to Friday <b>7am</b> to <b>8pm</b>, Saturday to Sunday <b>9am</b> to <b>5pm</b> (Melbourne time)</p> |
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<p><b>New Zealand</b> - <a href="tel:0800-400-207">0800 400 207</a> | Monday to Friday <b>9am</b> to <b>10pm</b>, Saturday to Sunday <b>11am</b> to <b>7pm</b> (New Zealand time)</p> |
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Downloading, printing or regenerating your backup codesWhen you first set up app-based 2FA switch to a 2FA authenticator app, you're prompted to download 10 backup codes. You can download or print these codes again by signing into https://my.account.myob.com/backupcodes From here you can also : download or print your remaining backup codes regenerate 10 new backup codes. This deactivates your old codes, which is handy if you've lost them.
Using a backup codeHere's how to sign in using a backup code:Signing in with backup codes UI Expand |
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title | Signing in using a backup code |
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| Signing in using a backup code- Sign in to your MYOB account.
Image Modified A screen appears asking for an authentication code. Click Try a different way to verify your account. Image ModifiedClick Use one of your backup codes. Image ModifiedEnter your backup code in the backup code field. The backup code you used to sign in can't be used again. Image Modified Click Sign in, and you're done.
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Can't access your MYOB account?If you're having trouble accessing your account and don't have your backup codes, you may have been locked out. You'll need to call us to recover your account and log back in. |