App-based 2FA only

If you don't have access to your 2FA device to get an authentication code, you you can use a backup code instead. Each backup code can only be used once.

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Downloading, printing or regenerating your backup codes

When you first set up app-based 2FA switch to a 2FA authenticator app, you're prompted to download 10 backup codes. You can download or print these codes again by signing into https://my.account.myob.com/backupcodesFrom here you in the Account security section of My Account:

1. Log into My Account (myaccount.myob.com).
2. Verify your account using the verification code from your old device or by using a backup code.
3. Click Account security from the drop-down menu under your name (in the top right of My Account) to open the Account security page.
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When you click Show backup codes you can:

• download or print your remaining backup codes

• regenerate 10 new backup codes. This deactivates your old codes, which is handy if you've lost them.

Signing in using a backup code

1. Sign in to your MYOB account.

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2. A screen appears asking for an authentication code. Click Try a different way to verify your account.

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3. Click Use one of your backup codes.

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4. Enter your backup code in the backup code field. The backup code you used to sign in can't be used again.

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5. Click Sign in, and you're done.

I've entered the wrong backup code

If you enter an incorrect backup code, you'll get the following error message:

Here's some things you can check to get past it. Have you:

• made a mistake when typing in the code? Check the code in your 2FA app or email and try entering it again.

• copied and pasted a code you've previously used. To get a set of backup codes you haven't yet used, go to

  https://my.account.myob.com/backupcodes, sign in

  My Account, click Account security from the drop-down menu under your name (in the top right of My Account) to open the Account security page. Click Show backup codes and click Print remaining backup codes.

• entered the wrong code too many times? If you've entered the wrong code five times, your account will be locked for twenty minutes and you'll have to wait before trying again.

• entered a backup code for another account? If you use more than one 2FA app, have more than one account in your 2FA app or you use more than one MYOB product, it's easy to enter the wrong code for your MYOB software. To check this, make sure the email address in the backup code file you downloaded matches the email address of your MYOB login email:

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contact our support team (have your account details on hand)

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