Page Comparison - General Protection Faults (v.9 vs v.10) - Ace Payroll

HTML Wrap

class	section group

HTML
<span data-swiftype-index="true">

HTML Wrap

class	col span_3_of_5

Windows reports a General Protection Fault (GPF) when it senses a fault, but cannot find any reason for that fault.

A GPF can be caused by a fault with any of the following

If a GPF is reported while running Ace Payroll, the first thing is to find whether the fault has been caused by Ace Payroll.

UI Expand

expanded	true
title	To check whether a GPF fault is caused by Ace Payroll

Close down all currently running programs, including Ace Payroll.
Shut down your computer, turn the power off, and leave it for 10 seconds. You must turn the power off rather than simply reboot your machine as this is the only way to initialise the RAM.
Turn on your machine, and run Ace Payroll.

If you can duplicate the GPF after following the above instructions, then the fault is within either Ace Payroll or its associated data files.

If this is the case, contact us and send us a backup of your data files with a note of the steps we need to duplicate the problem.

If you cannot duplicate the fault then it was not caused by Ace Payroll.

HTML
</span>

HTML Wrap

width	15%
class	col span_1_of_5

HTML Wrap

float	left
class	col span_1_of_5

Panelbox

name	green
title	Related topics

HTML Wrap

class	sidebarlinks

Versions Compared