Child pages
  • Customer overpayments

Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
HTML Wrap
classsection group
HTML
<span data-swiftype-index="true">
HTML Wrap
classcol span_3_of_5

Keypoints
TitleKey points in this topic
  • If a customer pays you too much, even via a bank feed or imported statement, record the whole payment in MYOB Essentials
  • If a customer has paid an invoice twice, create a customer return for the second payment
  • When an overpayment is recorded, a customer credit is created for the overpaid amount
  • Credits can be refunded or applied to other open invoices (ask the customer their preferred option)
 

 

UI Expand
expandedtrue
titleTo process an overpayment
  1. From the Sales menu, choose Take payments.
  2. Select the customer in the From field and choose the Into account.
  3. Enter the total amount of the payment (including the overpayment) in the Payment amount field.

    UI Text Box
    sizemedium
    typenote

    If a customer has no open invoices

    Create a customer return for the overpaid amount, then either refund the payment, or hold onto the credit to apply to a future invoice.

  4. Ensure all other details of the payment are entered. See Customer payments for more information.
  5. Click Save when you're finished.
    You'll receive a message confirming that an invoice has been overpaid, and that you can process the return.
    Message confirming payment amount exceeds amount due
  6. Click OK.
  7. If the overpayment came through in a bank feed, match the overpayment amount in the bank feed to the payment you created above.
  8. Process the customer return (Sales menu > Process customer returns) and choose whether you want to apply the overpaid amount to an invoice or refund the customer. You can also hold onto the credit to apply to a future invoice.
    Need more details? See processing customer returns.
HTML
<div style="display: none;" data-swiftype-name="keywords" data-swiftype-type="enum">invoice over payment</div>
</span>
HTML Wrap
width15%
classcol span_1_of_5
 
HTML Wrap
floatleft
classcol span_1_of_5
Panelbox
namemagenta
titleRelated topics
HTML Wrap
classsidebarlinks

Customer payments

Processing customer returns

Panelbox
nameyellow
titleFrom the community

RSS Feed
titleBarfalse
max5
showTitlesOnlytrue
urlhttp://community.myob.com/myob/rss/search?collapse_discussion=true&filter=location&q=overpaid+invoice&location=forum-board%3AEssentialsAccounting

HTML Wrap
classmorelinks
More »