If a payment shows a red cross error icon (), it means there's some missing or incorrect information in your company file for the employee or their superannuation fund. Note that the Pay Super transaction won't record until you've addressed whatever is causing the error to display. Alternatively, you can choose to select only those payment lines which are not showing the error icon () to record only those payments.
Click anywhere in the line that contains the error icon (). Additional error icons will show what needs attention – hover your mouse over these for more details.
For example, an employee's superannuation membership number might be wrong, or their membership number is correct but the wrong super fund has been chosen.
See Check super fund and employee details for help updating these details.