Article ID: 25403

<!--Product families-->
<div style="display: none;" data-swiftype-name="productFamily" data-swiftype-type="enum">Accountants Enterprise Suite</div>
<!--Countries-->
<div style="display: none;" data-swiftype-name="country" data-swiftype-type="enum">Australia</div>
<!--Product capabilities-->
<div style="display: none;" data-swiftype-name="productCapability" data-swiftype-type="enum">AE Assets (AU)</div>

ARTICLE LAST UPDATED: 22/12/2015 12:59:00 AM

If the error still occurs after the update of the Regional Settings you will need to submit a support request and attach your data to be repaired.

1. At the Windows desktop from the Start menu, select Control Panel. The Control Panel window appears.
2. Double click Regional and Language Options. The Regional and Language window appears.
3. On the Regional Options tab select English (Australia) in field under Standards and Formats and ensure that the Short Date field appears in the format dd/mm/yyyy then click OK. The Regional and Language Options are now updated.

MYOB INTERNAL STAFF ONLY

Internal Notes:

When an AST file is integrated with a MAS ledger,  that is, not MYOB AE Accounts, to refresh the link and resolve the error:

1. Create a new AST ledger using a new code and select the Duplicate option. Duplicate the problematic AST ledger to the new code. For more details refer to KB 28867: How do I duplicate an Assets ledger?
2. Highlight the existing AST ledger and from the File menu, select Delete. The Delete Item window appears.
3. Click All data. The original AST ledger is deleted.
4. Create a new AST ledger using the original code and select the Duplicate option. Duplicate the ledger created at step 1 back to the original code. The new ledger is created and the links to the MAS ledger are established fresh.