If you get this error, make sure you are using the latest version of AccountRight.
If you're emailing a contact who has multiple email addresses, make sure the email addresses are separated by a semi-colon (;). The above message can occur if email addresses are separated by a comma.
You could also try closing and reopening AccountRight and sending the email again.
This message can also appear when other software or your system settings stop the email being transferred from AccountRight to Outlook. This includes:
- Outlook security settings
- Third party security software, such as antivirus
- User Access Control settings
As the issue is outside AccountRight, it's difficult to know the exact cause. We recommend seeking help from an IT specialist or the MYOB community to find an appropriate fix.