Page tree

Versions Compared


  • This line was added.
  • This line was removed.
  • Formatting was changed.
classsection group
classcol span_3_of_5

The first time that you access MYOB Practice OnlineBefore you can create portals and tasks for your clients, you'll need to do a one-time only set up. Here you're able to set setup. This includes setting up your practice's portal URL and add adding your company logo which will be displayed in all client portals you create.

You can then start setting up collaboration portals with your clients, and interact with your clients in a secure area, for the digital approval of documents or updates to activities you're doing for them. 

UI Text Box

Already set your options, and just want to change something? See Editing your default portal details.

by visiting



if you have MYOB AE) or (if you have AO). Bookmark the page for easy access in the future.
- clicking Image Removed

or clicking Image Added on the toolbar of your

desktop version of



/AO desktop software).

  • After you've logged in you'll go to the Clients Contacts page. The You need to turn Portals on screen Create your first client portal message displays.

  • Click Get Started with Portals.set up. The Choose a portal website screen displays.
  • Enter a url URL for your practice.
    • This
    customized url
    • customised URL will be included in all emails you send to your clients from
    the portal
    • MYOB Practice.
    • The
    • URL will be something like  where practicename is the name you entered after you accepted the Terms of Use.
    • You can choose to enter a different

    • practice name here if you like. Simply overwrite what is displayed.

  • UI Expand
    titleHow toTo set your portal options
    1. You can access MYOB Practice Online in two ways:

      - directly from your browser using ae.

      Go to MYOB Practice Online.

    UI Text Box
    UI Text Box

    There are some restrictions to the practicename practice name you can enter as part of the urlURL:- the

    • The field can't be blank.
    - it
    • It must be unique.
    - it
    • It can't contain spaces.
    - it
    • It must be 50 characters or less.
    - only
    • Only letters and numbers can be included. The following special characters can't be used: ([~#%&*{}<>?/+|\"]).
  • Click Next Save address.
    The Personalise Add your Portalslogo screen displays.

  • Upload your logo to personalise your client portals and then click Next.

    UI Text Box

    There are some restrictions on your company logo:- it

    • It must be one of the following file types: png, jpg, jpeg or gif
    - its maximum
    • Its file size
    is 800KB
    - dimensions are confined to a width of 200px and height of 100px.
    • can't be more than 800KB.
    • Its dimensions can't be more than 200px wide and 100px high.

    If you don't want to include a logo , simply Skip this Step.Click Create a Client Portal.
    for now, click I'll do it later.

  • When the Done! screen appears, click Create a client portal. This will allow you to create a collaboration portal for one of your clients. Continue You can continue to step 5 of Create your client portals.

  • HTML Wrap
    classcol span_1_of_5
    HTML Wrap
    classcol span_1_of_5

    Checking your API service

    You're not in the right place

    Don't have access?
    titleRelated topics
    HTML Wrap

    About your client portals

    Create your Getting started


    Create client portals

    Edit Editing your default portal details

    Sync with your contacts

    HTML Wrap


    Can't see my clients list

    Page unavailable

    A service isn't running