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MYOB Practice Online can be used on any computer or mobile device with access to the internet.

System requirements

To make sure that MYOB Practice Online displays and works correctly, use the latest versions of the following supported browsers:

  • Firefox
  • Google Chrome
  • Internet Explorer
  • Microsoft Edge
  • Safari.

Screen resolutions from (640px x 960px) to (2560px x 1440px) are supported.

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The sections below are only relevant if you're using MYOB AE or MYOB AO on a desktop computer in your practice. 
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titleBefore you start
  1. Make sure that you have set up MYOB Logins for each of your employees.

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    If you have multiple databases, set up MYOB Logins for each database.

  2. For MYOB AE clients only, if you're not using Document Manager with MYOB AE, make sure that you're using the Windows Explorer view for your Clients > Documents tab.

  3. Install the following software:

    If you use...Install this version or later...
    MYOB AE in AustraliaMYOB AE 2015.2 (which includes Practice Manager 5.4.12 and Document Manager 4.0.13)
    MYOB AO in AustraliaMYOB AO 2015.2 (which includes Practice Manager 5.4.12 and Document Manager 4.0.13)
    MYOB AE in New ZealandMYOB AE 5.4.12 and Document Manager 4.0.13
    MYOB AO in New ZealandMYOB AO 2015.3 (which includes Practice Manager 5.4.12 and Document Manager 4.0.13)

    If you need more information on installing the latest software, see the instructions in the relevant Installation / Upgrade Guides for details.
     

  4. If you want to activate MYOB Practice Online at a later stage or only make it available to certain employees in your practice, see Restricting access for more info.
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  1. Open your MYOB AE or MYOB AO software on your desktop. 

  2. Click Image Added on the toolbar. A message displays letting you know that it may take some time to set up your online data.
  3. Click Yes. The Terms of Use display.
  4. Carefully read through the terms and conditions and then select the I agree with the above terms of use checkbox.
  5. Click OK.
    Once your online data has been set up, you'll be directed to MYOB Practice Online. A Welcome to AO/AE Live screen displays.
  6. Enter your practice name.
    By default, this is your company name as entered in MYOB AE or MYOB AO on your desktop. You would have set this up in Maintenance > Internal > Companies > Company Name. The first name in the list on the Maintenance - Companies page is used. If you would like to use a different practice name, simply edit the existing text.
  7. Click Finish.
    You'll now have access to MYOB Practice Online. You'll be logged in as the same user you were logged into MYOB AE or MYOB AO - your desktop version.

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    You can access MYOB Practice Online at any time:

    • directly from your browser using ae.myob.com (if you have MYOB AE) or ao.myob.com (if you have MYOB AO). Bookmark the page for easy access in the future.
    • by clicking Image Added on the toolbar of your desktop version of MYOB AE or MYOB AO.

Problems?

Start by checking our FAQ and Troubleshooting help topics. And feel free to contact MYOB Support on 1300 555 666 if you keep having issues.

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titleRelated topics
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Setting your portal options

About your client portals

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