If you cannot generate a Tax Estimate for the current Tax Year follow the steps below. If you are attempting to generate a Tax Estimate for a prior year return, please skip to the next procedure.
- From within AO, follow the menu path: Maintenance > Maintenance Map.
- From the TASKS pane, click Tax.
- From the Maintenance Map - Tax tab, click Administration. The AO Tax xxxx window opens where xxxx is the current tax year.
- From the Utilities menu, select Special Routines.
- Select the Refresh System Services links option and click OK. The message "Cleared" appears.Click OK..
You have refreshed the system services links. You can now close the AO Tax xxxx window and generate a Tax Estimate.