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Lost your backup codes?

If you're having trouble accessing your account

,

and don't have your backup codes, you may been locked out. You'll need to call us to recover your account and log back in.

 

 

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2FA authenticator apps only

You can use a backup code instead of an authentication code if you don't have access to your 2FA device or email account. Each code can only be used once, and you need to get them in advance.Download your backup codes when

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Using email 2FA?

If you don't have access to your emails, you'll need to call us to recover your account.

 

Downloading your backup codes

When you first set up 2FA, or you're prompted to download your backup codes. You can download them later by signing in to the Security Centre and clicking Display backup codes.

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titleSigning in using a backup code

Signing in using a backup code

  1. Sign in to your MYOB account.


  2. A screen appears asking for an authentication code. Click Try a different way to verify your account.



  3. Click Use one of your backup codes.


  4. Enter your backup code in the backup code field. The backup code you used to sign in can't be used again. If it was your last back up code, you can download a new set from the security centre.
  5. Click Sign in, and you're done.

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<br><h2><i class="fa fa-comments"></i>&nbsp;&nbsp;FAQs</h2>
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titleWhat if I am locked out and don't have my backup codes?

You'll need to call MYOB so we can help you regain access to your account.

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titleWhat if I've used all my backup codes?

You can generate more backup codes through the Security Centre. Make sure you do this before when you use your last code, as you'll need to be able to sign in

If you're locked out without backup codes, you'll need to call MYOB so we can help you regain access to your account.

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titleRelated topics
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Signing in with two-factor authentication

Recovering your account

Using the Security Centre

Managing two-factor authentication

Setting up two-factor authentication

Two-factor authentication

Which two-factor authentication method should I use?

Two-factor authentication for accountants and bookkeepers

Trust this device for 30 days

...