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<!--Product families-->
<div style="display: none;" data-swiftype-name="productFamily" data-swiftype-type="enum">Accountants Office Suite</div>
<div style="display: none;" data-swiftype-name="productFamily" data-swiftype-type="enum">Accountants Enterprise Suite</div>
<!--Countries-->
<div style="display: none;" data-swiftype-name="country" data-swiftype-type="enum">Australia</div>
<div style="display: none;" data-swiftype-name="country" data-swiftype-type="enum">New Zealand</div>
<!--Product capabilities-->
<div style="display: none;" data-swiftype-name="productCapability" data-swiftype-type="enum">AO Assets Live (NZ)</div>
<div style="display: none;" data-swiftype-name="productCapability" data-swiftype-type="enum">AE Assets Live (NZ)</div>
<div style="display: none;" data-swiftype-name="productCapability" data-swiftype-type="enum">AO Assets Live (AU)</div>
<div style="display: none;" data-swiftype-name="productCapability" data-swiftype-type="enum">AE Assets Live (AU)</div>
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When generating a report or schedule within a Client Accounting - Assets period, you may encounter the error "Unable to download. The file could not be written to the cache". When downloading files, Internet Explorer must create a cache or temporary file. If the option Do not save encrypted pages to disk is selected in your Internet Explorer settings, a cache file is not created and therefore the download fails. Client Accounting uses Internet Explorer to retrieve data for the assets report. This means if you're using a different default web browser (e.g. Google Chrome or FireFox), you'll still need to perform the steps below to resolve this issue. | UI Expand |
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| title | To enable Internet Explorer to save encrypted pages to disk |
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| - Open Internet Explorer on the affected PC.
- Click the Settings (
 ) icon located on the top-right of the screen and choose Internet Options. The Internet Options window appears. - Click the Advanced tab and scroll down until you see the Security settings.
- Deselect Do not save encrypted pages to disk.
 - Click Apply, then click OK to close the window.
- Restart the PC for the changes to take affect.
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If you continue to experience the issue and you use a proxy server, ensure you have configured your Proxy Server to work with MYOB AE/AO. | div |
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| MYOB INTERNAL STAFF ONLY If you continue to experience the error after de-selecting this option: - Untick the setting "Do not save encrypted pages to disk"
- Save the settings then restart the computer
- Re-tick the setting "Do not save encrypted pages to disk"
- Save the settings and restart the computer
- Uncheck the option again (This is the actual setting it should be)
- Restart the computer again.
Also refer to this post on the Community Forum and this Microsoft Support article. |
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