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| If you've got a new phone or other mobile device, you can set it up for twoTwo-factor authentication (2FA) codes can be generated via email or an authenticator app on a moblie device, like a phone or tablet. 2FA is only affected if you change the device you want to use, not your phone number. Because you can only receive codes on one device at a time, you'll need to change your 2FA device in the Security Centre. If you don't have access to your old device, you'll need to use a backup code to sign in, or get help to recover your account. | UI Expand |
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| title | To change the device you use for app 2FA |
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| If you've been receiving 2FA codes via email and you'd like to change to an authenticator app, see Switching between email and app two-factor authentication. But if you already use a mobile device for 2FA codes, but now you have a new device, here's how to set it up. Choose your scenario to get started. | UI Expand |
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| title | I have my old device or a backup code |
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| - Click this link to access the Personal Information page: my.account.myob.com
- Log in with your MYOB account details.
- Verify your account using the verification code from your old device or by using a backup code.
The Personal Information page appears.
 Image Added Click Change your 2FA device.
 Image Added - Re-enter your password and click Sign in.
- If prompted, enter the authentication code from your current 2FA app and click Sign in.
 Image Added - Click Continue to begin setting up your new device.
 Image Added Choose the type of device you're setting up (iOS, Android or Windows) and download the authenticator app on your new device. | UI Expand |
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| title | Android & Apple devices |
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| - Open the Google Play or App Store app on your phone.
- Search for "Google Authenticator" and look for this icon:
 Image Added - Download and install Google Authenticator onto your phone.
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| title | Windows mobile devices |
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| - Open the Windows Store app on your phone (or tap here).
- Search for Microsoft Authenticator and look for this icon:
 Image Added - Download and install the application onto your phone.
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Once you've installed the authenticator app on your device, you need to link the app to your MYOB account. - If you have access to your current app 2FA device, enter the authentication code and click Sign in.
If you no longer have access to your current app 2FA device, click | UI Expand |
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| title | Link the authenticator app to your MYOB account |
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| - Go to my.account.myob.com and log in with your MYOB account details.
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Verify your account:- On the Personal information page, click Get started.
 Image Added - Re-enter your password and click Sign in.
- Choose Mobile app then click Next.
 Image Added - Choose your operating system, then click OK I've downloaded the app.
- Open the authenticator app on your device and add a new account. If you have trouble, see the app's help.
- If your app allows you to set up 2FA by scanning a barcode in the app, choose that option and scan the QR code that's displayed on the MYOB screen. The below is a sample only.
 Image Added  Image Added - If you can't scan the QR code, your app will have an option that lets you manually type a code instead. To do this, click Can't scan with QR code? on the MYOB page and enter the code that appears into the app.
 Image Added Image Added - Once you've scanned the QR code or manually entered the MYOB code, a code will appear in your app. Type this into the Enter the code field on the MYOB page and click Continue.
 Image Added - Click Download 10 backup codes, and save the file somewhere safe.
These codes will help you sign into your account if you lose access to your device. Learn more about using your backup codes.
 Image Added - Click Finish and sign in.
What happens now?From now on when you sign in you'll be asked to enter an authentication code from the app on your new phone. If you don't want to do this every time, next time you sign in tick the box that says Trust this device for 30 days. The authenticator app on your old phone is no longer linked to your MYOB software. If you like, you can uninstall the app from your old phone. |
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htmlHaving trouble changing your 2FA method or device?See Getting help with two-factor authentication. | HTML |
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<h2><i class="fa fa-comments"></i> FAQs</h2> |
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| title | How do I change my 2FA email address? |
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| If you use email 2FA, your verification codes are sent to the email address you use to sign into your MYOB software. If you want to change this address, you'll need to update your login details. | UI Text Box |
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| If you don't have access to your old email account, you'll need to contact us for help. Australia - 1800 620 430 (7am - 8pm Mon-Fri, 9am - 5pm Sat-Sun Melbourne time) New Zealand - 0508 328 283 (9am - 10pm Mon-Fri, 11am - 7pm Sat-Sun New Zealand time)
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- Sign in to my.MYOB with your current email address and password (sign in here: Australia | New Zealand).
- If prompted, enter your 2FA verification code.
- Go to the My Account menu at the top of the screen and choose Change Login.
 Image Added - Update your login.
Still need help? Contact us and we'll get you up and running in no time. |
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