App-based 2FA only If you don't have access to your 2FA device to get an authentication code, you can use a backup code instead. Each backup code can only be used once. UI Text Box |
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| Using email 2FA? If you don't have access to your emails, you'll need to call us to recover your account (have your account details on hand): - Australia - 1800 620 430 (7am - 8pm Mon-Fri, 9am - 5pm Sat-Sun Melbourne time)
- New Zealand - 0800 60 69 62 (9am - 10pm Mon-Fri, 11am - 7pm Sat-Sun New Zealand time)
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Downloading, printing or regenerating your backup codes
When you first set up app-based 2FA, you're prompted to download 10 backup codes. You can download or print these codes again by signing into https://my.account.myob.com/backupcodes From here you can: - download or print your remaining backup codes
- regenerate 10 new backup codes. This deactivates your old codes, which is handy if you've lost them.
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| Generate new backup codes before using the last two! You might need these to generate a new set of backup codes, otherwise you'll need to call us to recover your account. |
 Using Signing in using a backup code UI Expand |
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title | Signing in using a backup code |
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| Signing in using a backup code- Sign in to your MYOB account.

- A screen appears asking for an authentication code. Click Try a different way to verify your account.

- Click Use one of your backup codes.

- Enter your backup code in the backup code field. The backup code you used to sign in can't be used again.
 - Click Sign in, and you're done.
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Troubleshooting backup codes UI Expand |
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| If you've tried signing in using a backup code, have had issues and none of the above tips have helped, call our support team (have your account details on hand):