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<!--Product families-->
<div style="display: none;" data-swiftype-name="productFamily" data-swiftype-type="enum">Accountants Office Suite</div>
<div style="display: none;" data-swiftype-name="productFamily" data-swiftype-type="enum">Accountants Enterprise Suite</div>
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<div style="display: none;" data-swiftype-name="country" data-swiftype-type="enum">Australia</div>
<div style="display: none;" data-swiftype-name="country" data-swiftype-type="enum">New Zealand</div>
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<div style="display: none;" data-swiftype-name="productCapability" data-swiftype-type="enum">Workpapers (NZ)</div>
<div style="display: none;" data-swiftype-name="productCapability" data-swiftype-type="enum">AE Workpapers (AU)</div> |
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| ARTICLE LAST UPDATED: 3/10/2016 4:02:00 PM |
In MYOB Workpapers you may experience the following error "Period X to Y is locked by <Username>" when opening a Workpaper period. When a workpaper is opened the system locks that workpaper so that other user cannot open the same workpaper at the same time. This lock automatically clears 5 minutes after you close the workpaper. To resolve this error within 5 minutes of another user having closed the workpaper, you need to wait the 5 minute delay before attempting to open the workpaper. If the workpaper is still locked after waiting 5 minutes, contact MYOB Client Accounting support on 1300 555 666 and quote KB 36163. div |
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| MYOB INTERNAL STAFF ONLY In the VPMSER (also called AEDB1 or AODB1) database view the dbo.WP_Lock table. Where there is only 1 record, the lck_message matches the message you are experiencing. If it is > 5 minutes since the lck_locked date , ie (i.e the lck_duration is 300 seconds), delete this record. If there are multiple records, determine the required record and delete only the record relating to the client code experiencing the issue. |
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