Status | What it means | What you need to do |
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Account Closed | The bank informed us the account has been closed | If you were issued a replacement card (for credit cards) or have a different account, you'll need to submit a new bank feed application |
Account Holder to Contact Bank | There is an issue with your application | Contact your branch manager or account manager |
Account Type Not Supported | There are certain types of accounts that banks do not have a bank feed service for & this is one of them. | Submit a new bank feed application for a different account |
Account Type Required | The bank (or credit union) wants further details, such as your member number and account type (e.g. S1 or S4.1 etc.) | Contact us with your serial number, member number and account type for the account you are trying to link |
Active – Awaiting Transactions | Bank feed is active, but the account has had no deposits or withdrawals since the bank activated it | No action required because the bank feed is already active. When you next use the account the transaction will come through the bank feed |
Already Loaded | You have already applied for this account on a different application and we have already processed it | Contact us with the bank account details, serial number & company data file number of the file you want the bank feed to go to |
Application Form Not Signed | We have received the application form without a signature | Reprint and send the completed and signed form. See Managing your bank feeds for instructions. |
Awaiting Application Form | We have not yet received the application form | Reprint and send the completed and signed form. See Managing your bank feeds for instructions. |
Bank Rejected Signature | The signature on your application form either doesn't match what the bank has on file or the account you are applying for requires more than one person to sign | If the signature doesn't match, go to your bank and update it. You'll need to resend the form after updating your signature. If multiple signatures are required you'll need to reprint the bank feed application form and make sure all required people sign the form (one signature under the other is fine). See Managing your bank feeds for instructions. |
Bank Requires Signature Update | The bank does not have your signature on file | Go to your bank and register your signature. Then resubmit your bank feed application. See Managing your bank feeds for instructions. |
Billing Account Number Required | You have applied for a credit card and entered the number on the card on your application, but the bank wants the billing account number instead | You'll first need to cancel any existing application with this status as bank feeds will never come through. Next, find the billing account number (sometimes called the ‘account number'). It should be displayed on the credit card statement. The billing account number is a 16 digit number. You can then resubmit your bank feed application. See Managing your bank feeds for instructions. |
Hand-Written Amendments | There was handwriting on the form where there shouldn’t have been. Banks are very strict with the form and will not accept any changes to the pre-printed information on the form. For example, the account name or number has been crossed out and a different name or number has been written | Reprint and resubmit the application form without amendments. See Managing your bank feeds for instructions. |
Invalid Account Name | The bank has rejected this application because the account name is wrong | You'll need to cancel this application and create a new application with the correct account information. See Managing your bank feeds for instructions. If you're sure the account name is correct, contact us and we will chase it up with the bank |
Invalid Account Number | The bank has rejected this application because the account number is wrong | You'll need to cancel this application and create a new application with the correct account information. See Managing your bank feeds for instructions. If you're sure the account number is correct, contact us and we will chase it up with the bank |
Loaded With Another Provider | The bank will not activate this account for bank feeds to MYOB because the account is currently still linked to another provider, e.g. the account is still linked to a bank feed with XERO but has not been cancelled prior to applying for the bank feed with MYOB | Contact your previous provider and make sure the bank feed is cancelled there. You can then resubmit the application for this account. See Managing your bank feeds for instructions. |
Member Number & Account Type Required | The bank (or credit union) wants further details, such as your member number and account type (e.g. S1 or S4.1 etc.) | Contact us |