This information is intended for AccountRight v19 (or earlier) users moving to the new AccountRight. If you're already using the new AccountRight and need to update your software, or upgrade a file that's already online, see Getting the latest version.

Not sure which AccountRight version you're using? Open AccountRight, go to Help and choose About AccountRight.

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1. Click here to download the latest version (AccountRight subscription required). If you don't have an AccountRight subscription, subscribe now.

2. Click the installer file you've saved to your computer to install the new AccountRight version. 

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   Need help? If you need information about installing AccountRight, see Install AccountRight, or if things aren't going to plan, see Installation troubleshooting.

MYOB takes the hassle out of upgrading. When you upgrade, you send your file to us, we'll upgrade it, put it online and let you know when it's ready to go.

Note that upgrading can take a couple of hours (depending on your company file size), and you can't make changes to your file during this time, so we suggest you do this outside of business hours. 

1. Start AccountRight (look for the new AR shortcut icon on your desktop or in the Start menu). The Welcome window appears.
   
   
2. Click Upgrade a company file. The Upgrade Assistant appears.

3. Click Continue and on the Company file page, click Browse to locate and select the file you want to upgrade.
   
   
   
   

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   Can't find your file? Try looking in your AccountRight v19 installation folder, like c:\Plus19 or c:\PremierClassic. Look for a file with a .myo or .prm extension. If you can only find a .MYOX file, it means it's already upgraded (learn how to open a company file). Still having trouble? Get help finding your company file.

4. If the file you're upgrading is password-protected, type in the password and click Continue. If you're not sure of the Administrator password, try leaving it blank.
5. Sign in to AccountRight with your MYOB account details and then click Upload.
6. Once your file has uploaded, you can close AccountRight while we do the rest. 
7. We'll email you when the upgrade's complete, or if we come across any issues along the way.

After you get your upgraded file back, there may be a few more things you need to do (depending on the features you want to use), such as migrating your personalised forms. Don’t stress though, you only need to do them once.

Check out this help topic for all the details, or watch this video for an overview:

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Don't forget, if you need any help along the way, feel free to contact us.

Need help?

• Attend a free upgrade webinar—Webinars are a great way to see the new AccountRight and learn about the steps needed to upgrade. Sessions book out fast, so book now.

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  <p><b>Call us </b>—If you need immediate assistance, call our support team. Australia: </br> <b>Australia</b> - <a href="tel:1300-555-123">1300 555 123</a> | Monday to Friday <b>7am</b> to <b>8pm</b>, Saturday to Sunday <b>9am</b> to <b>5pm</b> (Melbourne time)</p>

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