What is it - overview, benefits, prerequisites (OIP) Why you should set up direct debit requests- Give your customers the ability to pay via AMEX, Visa, MasterCard and BPAY
- Take payments straight away, plus you'll get notified as soon as they've paid you
- When you combine invoice payments with automated reminders, your money chasing days are over
- You can now get a clearer picture of settled funds and paid invoices via an invoice payments report
How it worksContent to come You can start your online invoice payments application by visiting this website <LINK REQUIRED>, or from within MYOB by following the steps in 'Get set up' below. | UI Expand |
|---|
| Get set up- Go to the Reports menu > Online invoice payments and click Transaction details to open the Invoice Payments page.
- On the Direct debit requests tab, click Create direct debit requests.
<SCREENSHOT> - Choose a Customer.
- Change the email address if you want.
- To set when the customer pays you, choose the Payment schedule and the First payment date.
- Enter a Description of the direct debit request.
- Select whether the direct debit will be Tax inclusive or Tax exclusive.
- Complete the details of the transaction:
- Choose the Account the income from this direct debit will be allocated to. If you're not sure, check with your accounting advisor.
- Enter the Amount to be debited each time according to the payment schedule.
- If required, change the Tax code. If you're not sure, check with your accounting advisor.
- Click Send and save to email the direct debit request to the customer.
The direct debit request is listed in the Invoice Payments > Direct debit requests tab with a Status of Pending. Initiate the request - status shows as "Pending authorisation" What the customer sees/does - only Osko or PayID enabled bank accounts can be used (see showcase video from April 13 for demo) After set up, status shows as "active" |
| UI Expand |
|---|
| title | Managing your direct debits |
|---|
| Managing your direct debitsHow to view - via Reporting menu How to cancel - can do this before or after customer has authorised - status changes to "Cancelled" |
Should also include: - what happens when a payment occurs (invoice automatically created and closed)
Australia only | UI Text Box |
|---|
| We've said goodbye to MYOB Direct Debit We've discontinued our MYOB Direct Debit service as of the 20 September 2022. From now on, you won't be able to set up new direct debit requests. |
You may have received an email or other notification that we'll be discontinuing the MYOB Direct Debits service. If you have active MYOB direct debit requests, any payments scheduled from 20 September will not be processed. If you want customers to continue paying you by direct debit, you'll need to make new arrangements with another provider. | HTML |
|---|
<h2><i class="fa fa-comments"></i> FAQs</h2><br> |
<Pete Barber showed some client questions from research sessions - perhaps include one or two as FAQs? See OIP showcase video from April 14> | UI Expand |
|---|
| title | What are the fees for using direct debits? |
|---|
| What are the fees for using direct debits?There are no setup or cancellation fees. There's just a transaction fee of $0.25 per transaction + 1.8% of the invoice value. You can choose to absorb the transaction fees or pass them onto customers via surcharging. HOW DO THEY DO THIS? Associated fees and charges are direct debited on a monthly basis from a bank account of your choosing. HOW DO THEY DO THIS? |
| Who can I talk to about the end of MYOB Direct Debits? |
| Who can I talk to about the end of MYOB Direct Debits?If you have any questions or concerns, please contact our payments support team:
Phone: 1300 783 674
Email: support@myobpayby.com |
| 
Yes
No
Thanks for your feedback.