Create a direct debit request

1. Go to the Sales menu and choose Direct debit requests.
2. Click Create direct debit requests.
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3. Choose a Customer.
4. Change the email address if you want.
5. To set when the customer pays you, choose the Payment schedule and the First payment date.
6. Enter a Description of the direct debit request.
7. Complete the details of the transaction:
   
   1. Choose the Account the income from this direct debit will be allocated to. If you're not sure, check with your accounting advisor.
   2. Enter the Amount to be debited each time according to the payment schedule.
   3. If required, change the Tax code. If you're not sure, check with your accounting advisor.
8. Click Send and save to email the direct debit request to the customer.

The direct debit request is listed in the Invoice Payments > Direct debit requests tab with a Status of Pending authorisation.

What happens next

The customer you chose for the direct debit request receives an email of the request with the direct debit amount and payment schedule.

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If the customer agrees to the direct debit request, they need to click Setup payment. They are then prompted to enter their banking details.

MYOB then deposits $0.01 into their nominated bank account, including a verification code in the payment description. The customer finally confirms and authorises the request.

When the customer authorises the direct debit request, the Status of the request changes to Active in the Invoice Payments > Direct debit requests tab.

Manage your direct debit requests

You can view and cancel direct debit requests. You can cancel them before or after a customer has authorised the request.

1. Go to the Reporting menu and choose Reports.
2. Under Online invoice payments, click Transaction details to open the Invoice Payments page.
3. On the Direct debit requests tab to see your direct debit requests.
4. If you want to:
   
   • View a direct debit request, click the Customer.

   • Cancel a direct debit request, click Cancel in the Update payment column and Cancel direct debit in the message that appears. The Status of the direct debit request changes to Cancelled. The customer will be automatically emailed that the direct debit request has been cancelled.

      

How do I know if a customer has accepted a direct debit request? 

When a customer agrees to and sets up a debit plan, the Status of the plan on the MYOB Direct Debit page will be Active.

Can I edit a direct debit request?

Not yet. For this early adopters release, you can't cancel a direct debit request – you'll have to cancel the request and set up a new one?

When are payments settled into my account?

Payments will be settled into your nominated settlement account 3 days from the direct debit plan date.  

Does the customer get a copy of the direct debit plan?  

 Yes. When your customer accepts the direct debit request, MYOB will send a copy of the agreement to them via email. 

Does the customer get a reminder for when a payment is due to be debited?

Yes, they'll be emailed a reminder that a direct debit is scheduled two days before a payment is due.

What account types are supported?

Most bank accounts are Osko-enabled or PayID-enabled and these are the bank accounts that can accept direct debit requests. When the customer tries to accept a direct debit request, a check is made to ensure they have the correct bank account type.