We're currently experiencing an issue affecting access to online company files and other online services. Our experts are working on this as a priority as we realise how important it is to fix as soon as possible.
Working online requires the latest AccountRight version to be installed on all computers using your online file. If you're up to date but still experiencing an issue, check our solutions below.
Receiving a "Connection error" or "Unable to connect" message
If you've checked the obvious things, like your network cables, try also unplugging your modem and router and wait a minute before reconnecting them.
Receiving the message "AccountRight not responding"
This message can mean AccountRight is still working in the background (like recording a big transaction), but Windows thinks AccountRight has stopped working. These messages often go away if AccountRight if left to do its thing.