If you've checked the obvious things, like your network cables, try also unplugging your modem and router and wait a minute before reconnecting them.

If you're still having issues try our other troubleshooting suggestions.

If you're using AccountRight Server Edition and the "Unable to connect" message also refers to the AccountRight Library Service, see AccountRight library service issues.

This could be an internet connection issue, or something else which is preventing the file being opened. See Work on an online company file for a possible solution.

There's a few things you'll need before putting your file online - see Put your company file online to learn more. If you're seeing a specific message when trying to upload your file, check this topic for a solution.

This message can mean AccountRight is still working in the background (like recording a big transaction), but Windows thinks AccountRight has stopped working. These messages often go away if AccountRight if left to do its thing.

If the message persists or remains for an extended period, see AccountRight not responding.