What can I do if I'm getting an error when manually synchronising?

AccountRight 2020.1 and earlier only

If you're getting an error when manually synchronising, it might mean there's a problem with the ‘offline’ (synchronised) copy of your company file stored on your computer. But you can usually fix this by moving your synchronised file, then synchronising your online file again.

Here's how:

1. Close all programs, including AccountRight.
2. Simultaneously press the Windows Image Removed and E keys on your keyboard (the Windows Image Removed key is between the Ctrl and Alt keys). The Windows Explorer window appears.
3. In the address bar (at the top of the window) type %localappdata% and press Enter on your keyboard.
   Image Removed
   A list of folders will be displayed.
4. Double-click to open the following folders MYOB\ AccountRight\Offline\.sync.
   There will be one or more files in the .sync folder. Look for the one with the same name as the company file you're trying to synchronise.
5. Right-click this file and choose Cut.
6. Right-click on your Desktop and choose Paste.

7. Start AccountRight and open the online company file you want to synchronise.

8. Go to the File menu or the status bar menu and choose Sync Company File. The Ready to synchronise message appears.
9. Click Synchronise. This can take a while and you   won’t   be able to work on the file while it is being synchronised.
10. Once the file is synchronised, you can delete the file you pasted onto your Desktop.

Where is the offline file stored?

AccountRight 2020.1 and earlier only

The offline copy of your company file is stored in the following hidden folder:
C:\Users\{name}\AppData\Local\MYOB\AccountRight\Offline\.sync

Do not delete or rename this folder or the contents of this folder. If another user signs on to Windows, and synchronises the company file, a copy of the online file will be downloaded again to that user’s sync folder.