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Known issue 24-09-2019 We're currently experiencing an issue affecting access to online company files and other online services. Our experts are working on this as a priority as we realise how important it is to fix as soon as possible. For the latest updates on this issue, check the community forum.

 

When a company file is online, you can access it from any computer that has the latest version of AccountRight installed.

Once you sign in to AccountRight, you can access all the company files that you have uploaded or created online, or that you've been invited to access.

Because a company file contains highly sensitive business data, there's some security details you'll need to access it.

Checklist
TitleTo open an online file, you'll need:

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titleTo open an online company file

To open an online company file

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    Start AccountRight. The Welcome to AccountRight window appears.
    AccountRight Welcome window

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    If you've previously opened AccountRight, your most recently opened company files appear in the Welcome to AccountRight window. If the online file you want to open appears in the list, you can double-click it to open the file. If you haven’t already signed in to your MYOB account you'll be prompted to do so.

  2. Click Open a company file. The Library Browser appears.
    AccountRight library browser

  3. Click Online. The Sign in to MYOB window appears.
    sign in to MYOB window with email and password fields

  4. Sign in using your MYOB account details.

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    Only select the Stay signed in for 12 hours option if no-one else uses the computer.

  5. If prompted, enter your two-factor authentication code. Don't know what this? See Two-factor authentication.

  6. In the Company files online list, double-click the company file you want to open, or select it and click Open. Note that you won't be able to work on an online company file if another user has the file checked out.

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    Can't see the file you want? If you've been invited to access a file that another AccountRight user has created, you'll need to accept the invitation.

  7. If prompted sign in with your company file user ID and password. Can't sign in?

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    If you've been invited to work on an online company file, but you don’t have a User ID for the file, contact the person who invited you. They'll need to set you up as a company file user. For more information, see Invite a user to an online file.

    The Command Centre appears. You can now work on the online company file.

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    Check who's signed in to an online file

    To see who else is signed into your online company file, go to the File menu and choose Work Offline (Check Out). The confirmation window will list any other users currently signed in to the file.
    AccountRight check out file in use message

    Click Cancel (unless you do want to check out the file).

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<h2><i class="fa fa-comments"></i>&nbsp;&nbsp;FAQs</h2><br>
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titleWhy am I getting the message "The local library could not be opened"?

Why am I getting the message, "The local library could not be opened"?

If you see the message "The local library could not be opened" when trying to open an online file, here's what to do:

  1. Close AccountRight.
  2. Simultaneously press the Windows and R keys on your keyboard (the Windows key is between the Ctrl and Alt keys). The Run window appears.
  3. In the Open field, type %localappdata%\MYOB\AccountRight\Offline and click OK.
    Run window with command entered in the open field
  4. Double-click the folder named .sync. This folder contains the offline (synchronised) copy of your online company file.
  5. Locate the offline copy of the company file you were trying to open. This will have the same name as your online company file and will have a ".myox" file extension.
  6. Right-click the file and choose Cut.
  7. Right-click anywhere on your Desktop and choose Paste.
  8. Open AccountRight and you should be able to open your online file.
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titleWhy am I getting an error about my computer's system date or time being incorrect?

Why am I getting an error about my computer's system date or time being incorrect?

The first thing to check is that your using the latest version of AccountRight. See Getting the latest version.

If you're on the latest version and continue to receive this error see the instructions below.

AccountRight relies on the date and time on your computer to help with synchrionising your online company file. When signing in to AccountRight, an error might display stating "Unable to log in. It appears that your computer's system date or time is incorrect."

example unable to log in error

Complete the following:

  1. Close all programs, including AccountRight.
  2. Right-click the clock in the bottom-right corner of your screen and choose Adjust date/time.
  3. On the Date and Time tab, ensure your computer is set to the correct Time zone. If it isn't, click Change time zone and select your applicable Time zone.

  4. If using Windows 8 or 10: Click Additional date, time, & regional settings then click Set the time and date.

  5. Click the Internet Time tab.

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    Don't see the Internet Time tab?

    If your computer is on a domain-based network, the workstations will not have the Internet Time tab. This is because the workstations will automatically synchronise their time with the Domain Controller (Server) each time they start up. You may need to contact your IT specialist to confirm that your Domain Controller is correctly configured to synchronise with Internet Time.

  6. Click Change Settings.
  7. Select the option Synchronize with an internet time server.
  8. In the Server field, select time.windows.com.
  9. Click Update now.
    Your computer's time will be synchronised with an online time server.
  10. When complete, click OK to close all open windows.

You should now be able to open AccountRight and successfully sign in to AccountRight Live.

If the above steps didn't work, talk to your IT specialist, as only they will be able to diagnose the specific cause in your system of the date or time error.

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titleWhy am I getting the message "AccountRight needs updating"?

Why am I getting the message "AccountRight needs updating"? 

If you're getting the message "AccountRight needs updating" when trying to open your company file, it means there's a newer AccountRight version available which you'll need to install. See Getting the latest version for more information.

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titleRelated topics
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Accept an invitation to work online

Set up a file for online access

Synchronise a company file

Work offline (checking out and checking in)

Troubleshooting online files

If you can’t sign in

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