Why do I see the "No information to display" message when running a report?
If you're trying to run a report and a message advises "There's no information to display", try the following:
- Check the date range you've specified for the report.
- Check the filters you've specified for the report. For example, you might be trying to report on an account which has no transactions against it. Try reporting on all accounts.
- Restart AccountRight, then try to run the report again.
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Seeing this message when running the Analyse Inventory (Summary) report?
Our Tech Support Team can fix the issue. Call 1300 555 123 (Australia) or 0508 328 283 (New Zealand).
If the message persists, try deleting the contents of the Cache folder on your computer. This folder contains temporary files which can sometimes prevent some reports displaying correctly. The Cache folder is located here:
('user.name' refers to the name of the Windows user, and '20xx.x' is your AccountRight version)